Inside Sales Manager

Inside Sales ManagerCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for an Inside Sales Manager.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Lead a team of 12-15 Sales Consultants with the Personal Lines National Distribution organization.  Responsibilities include the development of staff and processes to ensure high quality service to all customers and to enhance sales, and underwriting performance. PRIMARY DUTIES:Allocate resources (staff, dollars, and training) to meet unit sales and business goals.Mentor, train, and coach Sales Consultants to foster development and professional growth.Initiate and foster teamwork within the team and with other teams to create and maintain an environment of partnership, quality service, and superior sales results.Serve as an expert resource on sales process, procedures, and techniques by maintaining and enhancing product, process, communication and sales skills.Develop performance measures for team and individuals, monitor progress toward these goals.Conduct team meetings to keep staff informed regarding results and any process, procedural or policy changes.Provide input into all hiring, promotions, compensation and termination decisions for team.Identify training/development needs within the team and coordinate resources to conduct necessary training.Review day to day operations and quality to ensure adherence to all policies, procedures, and programs.Ensure unit & departmental performance measures are met or exceeded including inbound ACD call management and outbound call performance. WORK EXPERIENCE:Advanced knowledge of Personal Lines Products, Sales processes, procedures and underwriting guidelines.  Advanced knowledge of telemarketing/ACD call environments.Advanced performance management and problem solving skills required.Significant contribution to overall Business Results.Minimum 2+ years as an effective Sales Manager in a call center environment.Property/Casualty Insurance License required. COMMUNICATION SKILLS:Excellent communication, negotiation, supervisory, policy service and people development skills. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.