Licensing Specialist

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Licensing Specialist in Johnstown, PA. Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count.The Licensing Specialist 1 works at the direction of a Supervisor to deliver quality service to management and associates by responding to their inquiries in an accurate, timely fashion. The Licensing Specialist 1 ensures all inquiries and transactions are handled in an efficient, effective and high quality manner. Major Duties and Functions Include: Provide expert Licensing Services to MetLife and its subsidiary companies and broker dealers Handle calls and or written requests received from customers regarding Licensing policies and procedures by accessing various systems to obtain needed information Receiving and responding to correspondence as needed Accurately documenting all customer interactions so we are able to follow the processing trail Being aware of transactional and/or call volumes and trends in order to assist the Supervisor in developing recommendations for process improvements Interpret and be able to explain Licensing rules, regulations and procedures Develop and maintain a positive working relationship with all organizations across the enterprise that interact with the Licensing area Ability to interpret and apply all state and company guidelines as they relate to Licensing What You Need to Succeed: Strong customer service orientation and experience Strong analytical and reasoning ability to interpret various external regulations Excellent written and verbal communication skills Confidentiality and tact in dealing with sensitive employee information Sense of urgency Follow up and problem solving skills Flexibility Attention to detail Demonstrated knowledge of personal computers and proficiency in desktop application software MS Excel and Work Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please click CLICK HERE to submit your resume! MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Part Time, Employee Ref Code:  20029 Number of Openings: 4 Business Area: Human Resources Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 27 Company Code: MetLife Group View all "MetLife" jobs