National Property Recovery Center Claim Representative

National Property Recovery Center Claim RepresentativeCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a National Property Recovery Center Claim Representative.  Please read on for more details regarding this position. JOB DESCRIPTION: Purpose:Direct and/or validate front line investigation to determine liability, confirm subrogation potential and maximize fair recoveries by negotiating and settling subrogated claims.  Promptly and aggressively recover payout through identification of responsible parties. Job Components:- Identify carriers of responsible party/parties to determine extent of liability and damages.  In addition determine contribution potential. - Evaluate liability and damages to assess subrogation potential including consideration of jurisdiction regulations. - Direct and manage the preservation of evidence.  Hire experts and identify resources for specific activities to further the investigation of the subrogation.  Assign, manage and direct litigated claims and associated attorney contacts. - Verify the nature and extent of the loss by obtaining and reviewing appropriate records and damages documentation (e.g., recall information, successor corporations, etc).  Conduct "next tier" investigations based on information obtained. - Negotiate subrogation recoveries with carriers, responsible party(s), and other legal representatives/attorneys. - Maintain a diary system to manage file in a timely manner.  Document key activities to track progress of recoveries. - Manage the pursuit and recovery of subrogation claims in a timely and aggressive manner. - Manage expenses on assigned files to assure cost effective resolution, including legal expenses on the few litigated files that may be managed. - Communicate with insureds, claimants, agents, witnesses, and attorneys throughout the pursuit of subrogation.  May refer claim to internal company resources (e.g., SIU, Risk Control) for further investigation/review. - Utilize Staff Counsel whenever possible. Select appropriate panel counsel as needed. - Partner with counsel to develop litigation plan and adhere to applicable guidelines - Direct and monitor activities with counsel in accordance with established litigation plan. Recognize and implement alternate means of resolution. - Professionally communicate and provide exceptional customer service to insureds and agents; Update appropriate parties as needed, providing new facts as they become available and an analysis of their impact on the liability and recovery settlement options. - Maintain favorable working relationships with claim offices, including assisting in training as appropriate. - Appropriately deal with information that is considered personal and confidential. - Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, to inquiries from agents and brokers. Education/Work Experience- Bachelors degree or equivalent claim experience desired- Working level knowledge in liability and of assigned line of business- Working knowledge of the Internet, claim systems and Microsoft products- Working level knowledge and skill in claim and recovery strategies.  Qualification/Requisite Skills:- Strong negotiation and customer service skills- Strong organizational, file management and time management skills- Attention to detail; ability to prioritize - Demonstrated focus on quality and continuous improvement- Excellent written and oral communication skills- Strong decision-making skills- Adaptability and demonstrated ability to manage change.  Ability to work with a sense of urgency to get results- Demonstrated ability to handle conflicts and deal with difficult situations- Strong interpersonal skills; ability to work independently and in a team environment- Analytical and strategic problem solving skills In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.       Company: Travelers Companies, Inc.