Operations Coordinator, Call Center Traffic Control

Independence Blue Cross is a company in motion, continually refining our processes and products to offer the best value to our more than 3.5 million members. As a pacesetter in our dynamic industry, Independence Blue Cross is not only a leader, but also an experienced innovator growing and expanding into new markets in ways that logically maximize our opportunities and success. 

 

We seek a highly organized, detail-oriented professional to perform the real time management of contact volume to meet service metric goals. Be prepared to proactively monitor and manage site resources, contact routing and system availability to ensure proactive response to all situations. Your ability to anticipate the unexpected and provide solid analytical feedback to forecast and scheduling analysts on trends will also be essential to the position.

 

Our qualifications include:Experience with IEX WFM system and Avaya/CMS reporting Bachelor’s degree in Business, Operations Research, Statistics or equivalent experienceExceptional time management skills and the ability to work well in a fast-paced environmentAbility to communicate complex information in a clear, concise manner and with all levels of the organizationSkilled in creating models, customized reports and extracting relevant data

 

To learn more about our company and where your talents could lead, please apply online using the link above with salary requirements (please insert Code: 27228-MON-NG in the subject line of your email).