Operations Manager

At Allianz Life Insurance Company of North America, we’ve built a team and a culture that are as innovative as our products, and we continue to grow because we help our employees to do the same. We believe that work should be rewarding — and that good work should be rewarded. We offer opportunity, and expect excellence. And we do this all with high ethical standards and a commitment to our community. If you’re ready to grow, and if you want to be rewarded, Allianz is the place for you.



As Operations Manager you will be responsible for managing and directing the customer service activities of a Variable Operations Inforce team. Specific responsibilities include Monitor overall performance of teams – accuracy and service standards are being met. Relationships with customers are being built and maintained. Prepare daily plans to maintain staff and resources to meet the business needsBuild and maintain relationship with customers, handling difficult situations that are referred to the area, resolving issues with customers and coordinating with other areasEnsure that teams are coordinating the day-to-day workload and are meeting the established service standardsIntroduce and implement new objectives or goals to further develop or improve customer service or business processes.Interview and hire new employees. Ensure that training is provided to develop all employees. Follow through with development plans to continuously grow and develop strong employees.Review performance of team members, working closely with them to show progress and growth.Participate in preparing and planning department budget, monitor and track expense related to the team/department.Track and report daily, weekly, monthly business activities, trends and employee/team/department results.



Qualifications: 2-5 years operations experience in the Insurance or Financial Services industry Experience must include at least 1 year experience working with Variable Annuity Products Previous management experience highly desiredStrong organization and prioritization skills Proven, strong customer service skillsDemonstrated ability to prepare and manage budgetAbility to manage multiple priorities and meet deadlinesDemonstrated success managing and leading a team through changeDemonstrated ability to develop best practices and/or improve policies and procedures to increase efficiency, accuracy and productivity



Why Allianz? We provide benefits for your career and life that are a cut above the rest. From day one, you are eligible for benefits including medical, dental, 401(k), annual paid leave and tuition assistance. In addition, after a designated period of time you are eligible for disability coverage, stock purchase program and much more.



Education: HS diploma (or equivalent work experience)