Outreach Call Center Representative

Transformation is the opportunity

Blue Shield of California is the third largest health plan in California, with about $7.5 billion in revenue. Our mission is to ensure Californian's access to high-quality health care at a reasonable price.

Join Blue Shield of California and grow your career with a leader that’s stirring up a change.


Helping make health care for Californians easy, accessible and reasonably pricedis a great calling. Knowing that your company has channeled over $100 millionback into California communities and will continue to do so is flat outuplifting. Join the hardest working, not-for-profit health plan in Californiaand be part of the solution.

This position responds to various inquiries from potential customers, brokers,and Certified Application Assistants (CAA) via telephone, providing accurateinformation on the Healthy Families Program and Blue Shield of California.

Also responds to phone, correspondence and e-mail requests for information fromvarious marketing channels promptly and accurately by preparing and mailingappropriate packets of information. Places follow-up calls to determineinterest.

Places outgoing calls to current members on eligibility renewal.

Assists, over the phone, applicants in completing the Healthy Families Programapplication.

Assists callers in locating providers near them.

Supports field outreach team in performing enrollment and retention activities.

Educates others on the Blue Shield Healthy Families products, providing accurateinformation and updates to policies and procedures, improving overall customersatisfaction in the process.

Also will transfer calls, as appropriate, to Member Services, translationvendors or other entities as appropriate.

Works with minimal supervision.

Strong understanding of the Healthy Families Program required.

Must be fluently bilingual in English/Spanish.

Must have previous Call Center experience.

Attendance/punctuality is very important; must be available to work 8-hour shiftbetween 8am -7pm. Occasional overtime opportunities to work Healthy Familiesenrollment events on weekends.

Must be a current Certified Application Assistant (CAA). This is REQUIRED.



Requires High school diploma or GED and two years member/customer serviceexperience, or equivalent combination of education and experience.

Claims processing or related HMO experience and/or training.

Ability to enter and retrieve data using computers with related softwareapplications.

Excellent interpersonal, writing and business telephone skills.

Blue Shield of Califonia is an Equal Opportunity Employer.


Our comprehensive benefits begin on your first day with medical, dental and vision coverage; 20 days PTO annually; 9 paid holidays; matching 401(k); and company pension.

Blue Shield of California is an Equal Opportunity Employer.

An Independent Member of the Blue Shield Association.

Blue Shield of California

To Apply for this position, please CLICK HERE