Outside Property Claim Rep. Contents Loss Specialist

Outside Property Claim Rep. Contents Loss SpecialistCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Outside Property Claim Rep. Contents Loss Specialist.  Please read on for more details regarding this position. JOB DESCRIPTION: Los Angeles, CA SUMMARY:Effective handling of first party personal and commercial lines property contents claims of basic to moderate complexity. Contacting clients in person and on site, determining coverage, scoping of contents loss, negotiating and settling claims per Best Practices and within DOI regulations. Managing a file inventory in an organized manner including maintaining an effective diary system and accurately documenting claim activity in system file notes in order to effectively resolve claims. Establish and maintain favorable working relationships with customers, marketing partners, contractors and all internal parties/ resources. Write denial letters, Reservation of Rights and other complex correspondence. Identify and refer claims with high level exposure to the supervisor as warranted. Refer claims to Special Investigations Unit and/or Subrogation Unit as warranted. Perform administrative functions such as expense accounts, time off reporting, etc. as required Perform any other duties as required. Occasional catastrophe duty, including travel to other offices and states may be required. Handle the contents component of 1st party Property claims including inventory, ownership and existence to include photographs, written inventory and/or computer assisted inventory. PRIMARY DUTIES:Investigate and evaluate all relevant facts to determine contents coverage, damages and liability of first-party property damage claims. Establish timely and accurate claim and expense reserves. Negotiate and convey claim contents settlements within authority limits. Write denial letters, Reservation of Rights and other complex correspondence. Control damages through proper usage of cost containment tools.Meet all quality standards and expectation per Property Best Practices. Maintain an effective diary system and document claim file activities in accordance with established procedures. Manage file inventory to ensure timely resolution of cases. Handle files in compliance with state regulations, where applicable. Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers. Identify and refer claims with MCU exposure to the supervisor. Recognize when to refer claims to Special Investigations Unit and/or Subro Unit. Perform any other duties as required. Occasional Catastrophe Duty, including other offices and states may be required. EDUCATION/COURSE OF STUDY:College degree or equivalent in business discipline WORK EXPERIENCE:Previous property claim handling experience is preferred COMMUNICATION SKILLS:Strong verbal and written communications skills COMPUTER SKILLS:Working knowledge of Excel and WordKnowledge of Impact system helpful OTHER:Excellent organizational skills with the ability to work independentlySolid analytical skillsStrong negotiation skillsStrong time management skillsCandidates must have excellent customer service, communication and organizational/time management skills, as well as the ability to competently handle multiple tasks simultaneously. Must have at least three years of 1st party property claim handling experience.   Two or four year college degree preferable, however all candidates will be considered. Valid California Driver’s license.   Working Environment: Inside/Outside working environment, including working in and around physical structures, including climbing on ladders and roofs, crawling in floor-spaces or other similar physical tasks. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.