Outside Property Unit Manager

Outside Property Unit ManagerCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Outside Property Unit Manager.  Please read on for more details regarding this position. JOB DESCRIPTION: QUALIFICATIONLocation: Long Beach/Los Angeles, California SUMMARY:Will provide overall leadership and direction for Outside Property Claim Unit by ensuring file quality, expense management, payout and customer service targets are met or exceeded.   Develop and implement unit process improvement initiatives.   Responsible for file reviews of unit members to measure and improve performance of unit results.  Intended span of control is 6 or 7 to 1.   Provide overall leadership and guidance to team members.  Select, train and motivate team.  Responsible for staff development, performance management and compensation planning. Provide development opportunities, ongoing counsel and constructive performance feedback. Ensure appropriate deployment of resources to adequately meet workload.  Assist team members in managing multiple priorities.  Continually evaluate more efficient and creative ways to manage workflow more effectively. Assure regulatory compliance for all claims handled within unit. Other general management responsibilities as assigned.  Provide overall leadership and direction to a team of claim handlers including coaching, mentoring and development. PRIMARY DUTIES:Ensure appropriate deployment of resources to maximize productivity and unit costEffectively manage ULAE and ALAE to help promote competitiveness in the market placePeriodic customer, agent and broker visitationPreparation and participation in account file reviewsEnsure focus on achievement of scorecard results and file quality consistent with Best Practices and Special Account communications EDUCATION/COURSE OF STUDY:College degree preferred or equivalent work experience WORK EXPERIENCE:Claim management experience preferred COMMUNICATION SKILLS:Excellent oral and written communication skills COMPUTER SKILLS:Computer literateBasic typing skills OTHER:Current knowledge of jurisdictional laws and regulations Customer FocusDecisivenessAbility to energize others/demonstrated leadership skillsFlexibilityIntegrityInfluence and persuasionFlexibilityDecisivenessLeadershipEnergizing othersPlanning, prioritizing, goal setting  In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.