Part Time Claims Customer Service Rep (M- F 2:15 - 6:00 PM: Call Center experience a plus!)

OneBeacon uniquely blends a 170 year history and strong financial backing with an opportunistic and fast-paced culture. Our “think like owners” mindset is reinforced through true pay for performance featuring an ESOP, incentive plans and competitive pay and benefits. You’ll find that we’re an entrepreneurial company that just happens to be in the insurance industry.

OneBeacon Insurance Group offers a range of specialty and segmented commercial and personal insurance products sold primarily through select independent agents.  As one of the oldest property and casualty insurers in the United States, OneBeacon traces its roots to 1831 and the Potomac Fire Insurance Company. Today, OneBeacon’s specialty insurance products are available countrywide, and commercial and personal lines are offered in select geographic territories. OneBeacon’s principal business office is in Canton, Massachusetts. The Company is publicly traded on the New York Stock Exchange under the symbol “OB”.

We currently have a Part Time Claims Customer Service opportunity available in our home office located in Canton, MA. (Monday- Friday: 2:15-6:00PM)

Principal Duties and Responsibilities:

Fields phone calls from external customers related to claim processing.

Accurate and timely data entry in multiple Microsoft based applications

Maintains professionalism and confidentiality with regard to all aspects of claim property damage, injury and other personal information.

Performs relatively routine work under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines.

Requirements:
Excellent verbal / written communication skills; multi-lingual skills preferred, specifically Spanish and Portuguese

Demonstrates attention to detail, accuracy and solid organizational skills

Previous experience with basic Microsoft computer applications preferred

Education and Experience Preferred:

1 – 3 years customer service  experience; call center a plus

High school diploma or equivalent

Part-time schedule flexibility desirable Hours: 2:15-6 PM, Monday thru Friday


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