Part Time Intake Coordinators!!

Part Time Intake Coordinators! VIRTUAL JOB FAIRSee what we’re all about,visit our Virtual Job Fair at:[new-line]www.UHGjobsonline.com  JOIN UNITEDHEALTH GROUP, A LEADING FORTUNE 100 COMPANY, IN PHOENIX!! UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Primary Responsibilities: Receive and effectively coordinate a large volume of calls including those for pre-certification and/or referral to another CMC team member. Assist the Case and Care Coordinators in coordination tasks that do not require the Care Manager's professional expertise. Function as part of a high performance work team to drive and manage change in order to deliver exceptional customer service. Receive and coordinate all incoming calls for appropriate service. Includes those calls that need pre-certification. Verify eligibility as appropriate. Educate providers and plan participants on benefits of provider network. Effectively handle a variety of customer or provider requests/needs. Follow through to assure problem resolution. Complete intake screening which includes obtaining and documenting in the medical management system all require patient, provider, demographic and treatment information. Determine the necessity for pre-certification of services requested based upon policy and benefit protocols, correct service center etc. Review past medical/claim history and document updates in the medical management system as appropriate. If appropriate, refer case to a Case or Care Coordinator for assessment based on patient information and the care/services requested. Act as the liaison between the Case or Care Coordinator for assessment based on patient information and the care/services requested. Actively participate in the CMC high performance work team in order to deliver exceptional service to our internal and external customers. Perform other duties as assigned.  Qualifications: Medical Terminology helpful. Sound judgment and decision making skills. Call center environment experience helpful Ability to manage and initiate change to better achieve strategic objectives. Clear, concise and positive communication skills. Strong prioritization and time management skills. High school diploma or GED. 1 to 2 years of previous medical services background in claims, medical terminology or physician's office administration. Strong customer service skills including proactive identification and resolution of customer issues. Computer literate, keyboard speed and accuracy.   Visit us at www.UHGjobsonline.com.  We are currently recruiting for Part Time Intake Coordinators to work in our state-of-the-art Service Center. If an opportunity to work for one of America’s premier companies is exciting to you, then log on NOW to experience our interactive, multimedia virtual job fair.  Find out today all you need to know about our company, our jobs, our culture, compensation and benefits! We Offer:  Competitive pay.  Paid training. Comprehensive medical and dental benefits. 401(k) savings plan with matching funds. Employee stock purchase plan. Generous vacation and holiday schedule. Dependent care spending account. Much more!  GO ONLINE TO ATTEND THE VIRTUAL JOB FAIR AT www.UHGjobsonline.com!  If you’re unable to log on, we’d still like to hear from you. You may email your resume to: UHGPhoenix@uhgrecruitmentservices.com . Diversity creates a healthier atmosphere: An equal opportunity employer