Program Director -WFM (can be located in any HMC location) - 33073

WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide. A wholly owned subsidiary of WellPoint, Inc., HMC is recognized as one of the top disease management companies in America. We help members navigate the various complexities of health care ? from costly and often debilitating medical conditions that increase health care costs to wellness programs that help prevent them. Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Program Director – WFM (HMC)*this position will be filled in any HMC location The Program Director serves as the subject-matter-expert in the deployment and ongoing support for workforce planning, scheduling, and performance measurement systems and processes. The Program Director will be responsible for: Coordinates and manages the development, approval, implementation, and compliance of on-going and "best practice" programs and processes. Ensures program meets it’s stated objectives. Provides subject matter expertise in response to day to day business issues. Researches applicable subject matter practices and remains aware of industry trends. Manages realationships with partners with corporate and regional business areas. Coordinates training related to the program. Develops program success measures and performs periodic assessments of program success. Performs other duties as assigned. The ideal candidate will have:BA/BS degree and 8-10 years of experience in related field or equivalent combination of education and experience required. Graduate degree and/or professional designation related to field preferred, which would include PMI (Project Management Institute), CIAC (Call Center Industry Advisory Council), SWPP (Society of Workforce Planning Professionals), CWPP (Certified Workforce Planning Professional) or other related industry designations.Demonstrated leadership skills required. Proven planning and organization skills to ensure development and maintenance of relationships across the organization. Understanding of complex business processes required. Must have call center management experience. Experience with Genesys preferred. WellPoint is ranked No. 1 among health insurers on Fortune Magazine’s annual list of America’s Most Admired Companies and has been named as one of the Top 50 Companies for Diversity by DiversityInc Magazine. To learn more about our company please visit us at www.choosehmc.com