Property Field Trainer

Property Field TrainerCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Property Field Trainer.  Please read on for more details regarding this position. JOB DESCRIPTION:Purpose:• Assist in the evaluation of the outside Property staff to assure quality in field office claim operations.• Deliver Commercial and Personal lines Building Damage Estimating training to outside  staff.• Act as a technical resource for the outside claim handling staff.• Provide coaching and guidance for Unit Managers on managing workflow, effective  claim handling, service delivery and quality control. Job Components:• Ensure the integrity and accuracy of Property building damage estimates. • Assist in the deterrence and detection of potential fraud. Support Internal Security on  suspect issues.• Provide ongoing training and guidance to outside claim handlers through, ride-alongs, reinspections, coaching and feedback. Review damage estimates prior to payment as needed. Act as a resource to claim handling staff on large or complex claims.• Assist managers with office and regional focus reviews.• Identify, evaluate and analyze problem areas impacting indemnity pay out, customer service, regulatory compliance and expense control. Gain consensus from all parties involved, assist in the development of resolution plans and participate in implementation. • Assist in delivering guidelines from a corporate, regional and national level to the  individual offices and their property or auto claim staff members.• Identify and deliver just in time training to property staff.  Identify training needs and  collaborate with ClaimUniversityin the classroom delivery of broad based training  objectives, including all technology and equipment (company and vendor). • Assist in catastrophe situations by providing first response and training.• Interact with home office, SIU and field office management teams that may include CL/PL National Product  team and systems.• Regular over-night travel required. Qualification/Requisite Skills:•  Advanced Level: Claim Handling Regulations/ Legislation   Property Specific  • Xactimate or other building estimating software  • Solid understanding of building construction  • Understanding of the property settlement process – damage assessment, coverage, evaluation, negotiation and final settlement  • Superior building damage estimating skills  • Preparation of  written evaluations on building estimates  • Assist in the development and facilitation of training sessions  • Basic Level:  Claim Systems  Mathematics/ Statistics Critical Success Factors:• Customer Service• Analytical Skills• Human Resources Management• Solid computer skills including working knowledge of Word and Excel and the ability to learn new software programs as needed. • Excellent written and verbal communication skills • Solid team player with leadership ability. • Strong time and expense management skills.• Influence and tact• Technology skills, knowledge of Personal Computer Software Applications• Training and Development ability• Supervisory /management experience desirableIn addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.    Company: Travelers Companies, Inc.