Quality Manager

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Quality Manager in Oriskany NY! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count. Major Duties and Functions Include: Leading, directing and managing the Dental organization’s efforts pertaining to implementing and maintaining an ISO9001 Quality Management System, overseeing and managing the Dental Quality Improvement Team as well oversight and management of the Dental Training area. Partner with the Dental Operations Team to coordinate Quality initiatives and projects. Direct responsibility for the development, implementation and maintenance of the Quality Management System, Quality Improvement Team, Policy & Procedures, and Training area within Dental Operations. Create and ensure quality of statistical reporting, trending and consulting provided to the Leadership Team and business around quality metrics and results. Coach and mentor staff on process improvement methodologies and tools. Identify strategic process improvement opportunities in support of operational excellence for Dental Product Management initiatives. Recommend operational efficiencies for the business to increase customer satisfaction and reduce unit costs. Assist in developing and implementing sound and operationally oriented measurement systems, guidance and support for tactical and operational projects. Serve as a Champion for Change. What You Need to Succeed: -2+ in Leadership role with ability to coach and mentor staff 2+ years quality management experience, including participation on cross-functional project teams in a matrix organization; Certified in quality auditing (ISO 9001, CMM, etc) preferred or willing to obtain within 9-12 months of hire. Experience facilitating and managing PDCA or similar methodology process improvement projects. Strong technical knowledge of data collection, analysis and reporting techniques; customer satisfaction, quality concepts, process management. Proven ability to manage multiple projects simultaneously, directly or indirectly through project teams. Accepts responsibility for getting things done and results (both successes and failures). Demonstrated ability to communicate successfully and develop strong relationships at all levels within the management team. Strategic thinking and change management skills. Knowledge of the business processes and systems infrastructure that support Dental Products. BA/BS in Business, Project Management, Industrial Engineering or organizational Development preferred. Working Knowledge of operational research tools and methodologies. Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please APPLY NOW to submit your resume!MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Full Time, Employee Ref Code:  20065 Number of Openings: 1 Business Area: Institutional Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 30 Company Code: Metropolitan Life Insurance Co. View all "MetLife" jobs