Quality & Training Administrator

ABOUT US:

Are you stuck in a dead-end job? Are you working in a boring, stressful environment? Is your company still stuck with doing things "the old-fashioned way"? Well, take a look at us! Our Company started 21 years ago with 5 people and we are now over 700 strong and counting! We know our people are our number one asset and we show it!

 We offer a great medical plan (you can choose from 5 HMO's or a PPO), chiropractic, dental, life and voluntary long-term disability. Two weeks vacation after one year; six personal days and a floating holiday. We offer a Section 125 Plan for unreimbursed medical expenses and childcare.Every month we organize an employee event such as a bowling party, beach party, Angels game tailgate party, big huge company picnic, annual trip to Catalina Island (on a Friday!), elegant Christmas party and many more fun events.We have a casual, yet hard working environment. Every Friday is Casual Day. We believe that our success is a result of the hard work of the great people we hire so we share our profits through a Bonus Program every six months and we offer a 401(k) plan!

 

Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading general agency for group health insurance in the nation. If this sounds like the type of Company you'd like to work for, please check out this current employment opportunity and come join our team!

 

JOB DESCRIPTION:

The Quality & Training Center Trainer will help train newly hired employees and current staff members, will be responsible for updating all guidelines and procedures for our Processing Centers, and will help identify any specific needs in training, system enhancements and areas of improvements within our Processing Center.Ability to perform all essential functions of a MPC and GPC Representative.Training of all newly hired and current staff members.Quality Control all trainee workload processed; process within department turnaround standards.Create and or maintain all training programs, manuals, tip sheets, and schedule classes as needed.Maintains training attendance records, training evaluations and statistics.Maintain tracking methods t monitor training results.Facilitate training meetings on new products and processes.Administer quizzes/exams to trainees in set time frame of training program.Ensure trainees are meeting standards for all performance factors.Identify specific needs of trainees and areas for improvement.  Develop and adhere to all PHI (Personal Health Information) guidelines.Prepares status reports and keeps management fully informed on issues.  Ensures projects are complete on time, and in a quality manner.Keeps management informed about problems and recommends and implements solutions.Other duties as assigned.

Candidate must have previous training experience a must, 2-3 years.  Strong verbal and written communication skills.  Ability to retain large quantities of information.  Must be able to handle multiple tasks at one time.  Computer literate with mainframe terminal, Excel, Word, PowerPoint and Visio.  Typing of 50 WPM.  Graduation from an 4 year college or university or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience. 

 

Candidates applying must include salary requirements in order to be considered for the position!