Receivable Manager, Direct Billing

Receivable Manager, Direct BillingCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Receivable Manager, Direct Billing.  Please read on for more details regarding this position. JOB DESCRIPTION: Scope:Reports to Director of Direct Billing Operations in Richmond, VA.  Responsible for the management and control of guaranteed cost receivables with staff levels of 20-30 FTEs, including two supervisory positions.  Establish and maintain strong accounting controls over, billing, collection, cash application and reconciliation process of premium in excess of  $1 to 6 Billion.  Responsible for the management and control of the billing and collection process to continually improve the quality of Travelers billing practices and services. Make a positive impact on Business Insurance financial performance by maximizing cash flow in the most efficient manner.  The position manages a substantial portion of the Business Insurance business.  Other key functions include performing 404 Sarbanes-Oxley controls, maintaining quality, production and delinquency standards. Provides leadership and direction to staff in development, service standards and in achieving all set goals.  Major Responsibilities:- Insuring that a high level of quality customer service is delivered to a high volume of telephone calls; approximately 80 customer incoming calls per FTE from agents, brokers and insureds.- Responsible for over 600,000 active accounts on Direct Bill- Spokane site leader for Direct Billing operations Oversee implementation of operational, billing and collection strategies, policies, workflow, processes and standards. Monitor the performance of the group against established goals and performance standards.  Initiate corrective action where necessary. Develop and maintain effective relationships and collaborate with internal resources (e.g., Underwriting, Operations, Marketing, Audit, third party collection agency, etc.) to coordinate the delivery of all related services to Business Insurance clients to resolve global issues.  Provides appropriate training in receivable processes, procedures and practices is available to all unit staff.  Support development and implementation of formal and on-the-job training initiatives. Lead, direct and train staffs of between 20-30.  Handle salary and budgetary requirements as well as all personnel and attendance responsibilities.  Coordinate and implement evaluation of job performance as well as hiring and termination decisions. Qualifications:- Demonstrated managerial skills- Excellent communication and negotiation skills- Knowledge of Property Casualty business and loss sensitive products- Expert knowledge of billing and collection policies and procedures- Proven knowledge in receivable systems- Cost control experience- Proven success in re-engineering processes- Strong knowledge of accounting practices and principals     Competencies: Leadership-- Consistently sets clear direction by defining goals and priorities.- Makes quick and informed decisions.- Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing. - Motivates others to commit to achieving the highest standards. - Established and maintains an environment that encourages everyone to act in the best interest of the company. Management-- Challenges employees to take responsibility for their performance and development.- Takes responsibility for decisions and actions.- Manages own work and directs the work of others. - Understands the business and responds to all related issues, concerns and problems. - Manages major projects having broad impact on the bottom line. Financial-- Understands business objectives and can act in a decisive manner to achieve financial results. Business Knowledge-- Strong understanding of systems related to billing/collections, etc. - Understanding of Commercial Lines products, underwriting, marketing and retention decisions as they relate to billing and collection functions.- Is knowledgeable of operations/process trends in the industry. Communication-- Carefully listens to internal and external customer needs to develop appropriate solutions. - Asks questions to clarify expectations and issues. - Clearly expresses ideas, recommendations, etc., verbally and in writing. Customer Focus-- Identifies customer’s needs and takes appropriate action to meet those needs. - Acts with a sense of urgency. Demonstrates a commitment to superior service.- Demonstrates a strong knowledge of internal and external conditions that have the potential to affect customer service levels. Alliance Building-- Builds a winning team. Able to recognize opportunities to achieve the best results; takes advantage of all important opportunities and takes intelligent risks. - Effectively resolves individual conflicts.  In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.