STD / LTD Claims Support Specialist

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a STD / LTD Claims Support Specialist in Bloomfield, CT! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count.The STD/LTD Claims Support Specialist will partner with Unit Leaders to meet individual, team and office goals for quality, timeliness, customer service and staff development by providing technical assistance and coaching to disability claims professionals. Major Duties and Functions Include: Provide coaching, mentoring, and direction to associates Identify issues and works with associates to increase individual and organizational capabilities Work in tandem with Unit Leader to resolve all claimant escalations Perform EA reviews on decisional and financial elements as needed Provide real-time coaching to ensure associates are making the right decision in a timely manner supported by proper documentation and with effective communication Identify performance issues and/or trends and provide feedback to Unit Leader Performs other related duties as assigned or required What You Need to Succeed: High School Diploma or equivalent A minimum of 3-5 years disability claims experience Excellent communication skills (verbal and written) Ability to provide, and model stellar customer service skills Must be very detail oriented Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please APPLY NOW to submit your resume!MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Full Time, Employee Ref Code:  19273 Number of Openings: 1 Business Area: Institutional Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 28 Company Code: Metropolitan Life Insurance Co. View all "MetLife" jobs