Senior Business Analyst for the Bond & Financial Products Division

Senior Business Analyst for the Bond & Financial Products DivisionCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Senior Business Analyst for the Bond & Financial Products Division.  Please read on for more details regarding this position. JOB DESCRIPTION: The Bond & Financial Products division is looking for an experienced and self-motivated Business Analyst to work on our Web Portal initiative.  This position will report up to the manager in charge of our Business Analyst team, and will work closely with our the Bond & Financial Products business customers, as well as with the Development, Project Management, and Quality Assurance teams within the IT organization.  The Senior Business Analyst will work in a team environment analyzing business problems, devising solutions, creating supporting documents, and coordinating application development work with the overall goal of ensuring that the Bond & Financial Products systems deliver the functionality that both our internal and external customers need.  This individual will be expected to become an expert on the customers business, products and workflow, and then use that knowledge by teaming up with others in the IT organization to build and maintain systems.   The major roles and responsibilities of this position will include:- Research and analyze business problems to determine if systems solutions are advisable and available.- Analyze business needs, design creative solutions, and construct text, spreadsheets, charts, diagrams, or other documents to describe the need and solution.- Coordinate the definition, development, and implementation of systems-based solutions.- Develop detailed business specifications and other necessary systems documentation for changes, enhancements, and new systems.- Determine impacts to workflow and assist in the development of new workflows.- Support both large projects and ongoing system maintenance work simultaneously.- Coordinate and assist the planning and execution of testing.- Coordinate and work on the creation and delivery of training.- Assist in troubleshooting application issues with the development and QA teams.- Provide Level 3 support for business issues that come through the TSC by analyzing, prioritizing and resolving these problems.  Coordinate resolution with programming staff when needed.- Build close working relationships with both the customer and the IT staff. Critical Skills Required: - BA/BS degree plus 5 or more years experience performing business analysis, defining business requirements, or project management activities.- Research and analysis skills in the formulation and definition of project scope and objectives.- Able to create effective systems documentation including specifications, use cases, system flow diagrams, etc.- Thorough working knowledge of the various SDLC concepts and ability to apply that knowledge on a daily basis.- Works effectively with peers and customers across multiple disciplines and locations.- Able to manage multiple projects at the same time.- Effective at managing competing priorities and work independently with minimal oversight.- Strong analysis and problem solving skills.  Able to develop and implement effective, timely solutions while paying close attention to detail and quality of deliverables.- Able to coach, mentor and manage more junior employee and consultant resources.- Must be able to quickly develop an in depth knowledge of the business, workflow, products and systems used within Bond and use that knowledge to add value to the application development process.- Communicates actively, openly and effectively with a variety of different audiences (business and technical).- Excellent customer service skills. - Some project and people management experience is beneficial. Bond & Financial Products Business Analysts work in a team environment where the Business Analyst and programmers are jointly responsible for the delivery of new functionality.  Business Analysts may work solo with a group of programmers or they may work with other analysts and a project team, depending on the scope and complexity of the project. We currently have a number of challenging and exciting initiatives planned for the coming year.  If you are a self starter, willing to work hard, learn the business, and have a total commitment to providing the best service and support to your customer, then this is a position for you.  Some of the exciting projects in Bond include Web Portal and e-Commerce initiatives, Application Redesigns, Line of Business Technology Enhancements and System rewrites with the latest .Net technology. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.