Senior Claims Representative - BI

Plymouth Rock, founded in 1982 by Jim Stone, former Massachusetts Insurance Commissioner, is a privately held insurance company that writes personal and commercial lines of business in the Northeastern United States. Today, Plymouth Rock, with more than $1billion in premiums underwritten and serviced, is comprised of a group of companies that were started or acquired to expand product offerings, channels of distribution, and the geographic footprint. With more than 800,000 policyholders, Plymouth Rock writes insurance through more than 800 independent agents.

The Plymouth Rock Group employs 1500 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A-/Excellent.”


Candidate will be responsible for some of the Company's most complex casualty claims through investigation, evaluation, and settlement.

Responsibilities:

Interprets and determines policy coverage under the personal lines
Investigates, analyzes, and evaluates liability and damages
Establishes adequate and timely reserves in accordance with company guidelines
Provides equitable evaluations and settlements through negotiations
Directs and monitors defense counsel in the handling of cases in litigation, through conclusion by trial or settlement
Identifies, investigates, and refers potential fraudulent claims to SIU
Answers questions and resolves problems within established levels of authority
Provides excellent customer service
Assists in training adjusters

Requirements:
College degree or commensurate casualty claims experience required
5+ years of experience handling MA auto bodily injury claims required








The Plymouth Rock companies place a heavy emphasis upon quality of life and “goodness of fit”. We seek people who have a customer service orientation (i.e., who makes efforts to listen to and to understand both internal and external customers, anticipate customer needs, and give high priority to customer satisfaction), pay attention to the feelings and needs of others, and manifest a strong bias for action. We insist on the utmost integrity and probity. We offer highly competitive base salaries with an annual performance-based bonus, a very generous package of benefits, convenient access to public transportation and a thriving and stable workplace.
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