Service Call Center Team Manager

Description:Manages all activities involved with the delivery of quality service to ensure retention of a variety of Personal Lines insurance products. Under general direction plans and coordinates the activities of customer service teams, oversees the timeliness, accuracy, integrity of all services to ensure superior customer satisfaction. Responsible for administrative and training functions of the team, monitors service level, developing process improvements.Qualifications:The Team Manager will lead and support a rapidly growing customer response call center operation.Responsible for administrative and training functions of the team, monitors service level, developing process improvements. Exceptional supervisory, organizational and interpersonal skills required. Comprehensive knowledge of team dynamics within a call center operation. College education or equivalent training plus 5-7 years directly related work experience. FL 4-40 license required.Salary/Benefits: Salary commensurate with experienceWe recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death & dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.Job Location: Tampa, FLJob Number: 36707BRCompany URL: http://www.libertymutual.comCompany Profile:About Liberty Mutual Group Boston-based Liberty Mutual Group is a diversified global insurer and sixth largest property and casualty insurer in the U.S. based on 2006 direct written premium. The Company also ranks 95th on the Fortune 500 list of largest corporations in the U.S. based on 2006 revenue. As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities, and $25.9 billion in annual consolidated revenue. Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety.Liberty Mutual Group (www.libertymutual.com) employs over 40,000 people in more than 900 offices throughout the world. Job Information Location: US-FL-Tampa Salary: Salary commensurate with experience Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 5+ to 7 Years Career Level: Manager (Manager/Supervisor of Staff) Education: Bachelor's Degree Contact Information