Software/Systems Engineer I

Job Location:  US-TX-San Antonio Job Category:  IT/Software Development Status:  Full Time, Employee Job Reference #:   5181 Share our pride. Join our mission. As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture. Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other. USAA is currently seeking a talented Software/Systems Engineer I for our San Antonio, TX facility. As a Software/Systems Engineer I for USAA, you will participate in the evaluation, development and implementation of internal or external business solutions that meet customer needs. Independently performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple team roles (team member, team co-leader) in the delivery of technical solutions. Job Duties: Acquires and applies intermediate knowledge of the business, its applications and processes. Serves as a resource to less experienced team members on escalated issues of a routine nature. Coordinates with cross-functional team members to translate business requirements into specifications. Creates test plans. Gathers information, analyzes data trends, identifies root cause, and develops technical solutions. Supports and proactively contributes to continuous improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise. Within the systems or software development lifecycle, analyzes, designs, develops, tests, creates prototypes, debugs and implements new information technology systems or modifications to existing information technology systems. Qualified candidates need to possess: Bachelors degree in IT related field (or equivalent work experience). 4+ years relevant work experience in systems or development life cycle. Familiarity with relevant technical programming languages and/or technical systems. Preferred experience includes: Expert knowledge and experience installing, testing and providing infrastructure support for Cisco ICM and egain/CIM. Experience supporting an Outbound environment. Strongly prefer experience with Cisco CVP, Avaya 8700 PBX platform, Avaya Call Management System, Avaya Operational Analyst and Genesys framework including Outbound. The position includes an on-call rotation and some night and/or weekend work. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers. Relocation assistance is available for this position. Qualified applicants must successfully complete a pre-employment background and drug screen. SAA is an Equal Opportunity Employer. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Qualified applicants must successfully complete a pre-employment background and drug screen.