Sr. Customer Service Representative

Are you looking for a winning company with a culture of empowerment? Do you want to use your skills to make a difference in a fast-paced environment? TriZetto is the largest company dedicated to providing information technology for the health insurance payer industry. We're an innovative industry leader, helping our customers respond to fast-moving trends and dynamics such as consumer-directed healthcare and the growing Medicare and Medicaid markets. Touching more than 35% of the U.S. insured population, TriZetto provides a broad array of premier information technology solutions that enhance our customers' revenue growth, drive their administrative efficiency, and improve the cost and quality of care for their members. Provides telephone support for customers engaged in handling claims status, claims adjudication problems, PCP changes, provider status and any basic questions regarding insurance coverage. Interfacing with internal departments over the telephone. Requires excellent communications skills, ability to work as part of a fast paced team and capability of handling stressful situations while maintaining a calm, positive attitude. - High school or GED diploma, some college a plus - Previous healthcare related Customer Service and/or claims processing experience - Knowledge of medical terminology, CPT-4, ICD-9, HCPCS and UB92 Codes, and standard Medical billing guidelines - Ability to prioritize and organize - Strong problem solving and diplomacy skills are required - Effectively articulates message and conveys ideas through speech and writing in a clear and organized manner. We recognize that our employees are our greatest assets and want each one to have a long, successful career at TriZetto. Therefore, we offer a variety of training programs and career development opportunities, and believe in a healthy work-life balance. TriZetto offers paid vacation, sick, and holiday time. Additional company benefits include medical, dental, vision, short- and long-term disability, flexible spending accounts, tuition reimbursement, and a 401(k) plan. We are an equal opportunity employer. We are an equal opportunity employer.