Total Loss Claim Representative

Total Loss Claim RepresentativeCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Total Loss Claim Representative.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Investigate, evaluate, negotiate and resolve claims.  Satisfy customer needs and ensure file quality. PRIMARY DUTIES:Provide voice-to-voice contact within 24 hours of first report.Handle low to moderately complex cases.  Settlement authority will vary.Obtain facts to evaluate coverage, negligence, medical necessity and causation/damages.Identify subrogation opportunities; handle adverse subrogation and arbitration.Establish and maintain appropriate claim and expense reserves.Handle litigation on low-exposure cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.Assure cost-effective resolution.Provide quality customer service.Comply with state specific regulations.Recognize and forward appropriate files to SIU.Manage deductibles and wages.Recognize additional coverage issues (i.e. OBEL & XPIP) as well as jurisdictional issues.Manage medical payout and return-to-work strategies through IMEs and Peer Reviews.Perform any other duties as required. EDUCATION/COURSE OF STUDY:College degree or equivalent experience preferred. OTHER:Strong negotiation and customer service skills.Medical terminology knowledge is helpful; able to learn data entry, retrieval & recordkeeping.Completion of claim handling training programStrong organization and time management skillsFile ManagementTechnicalCustomer Focus/ CommunicationRelationship ManagementTechnology In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.    Company: Travelers Companies, Inc.