Account Manager

Account Manager

Texterity is a leading provider of systems and services for the creation, delivery, and tracking of digital editions of magazines. Customers use our services to provide digital editions and to distribute popular magazines (e.g. Machine Design, Popular Science) to their readers. For more information about Texterity, see our web site at www.texterity.com.

As an Account Manager you will provide superior customer service and support to a base of magazine publishing clients. You will work as part of an account team, which includes a project manager and sales representative, to develop and execute account plans for customers. The job includes managing service issues, customer relationships, managing revenue and service renewals, and monitoring the consistency of services and offering solutions that enhance the customer's programs.

Primary responsibilities include: Pre-Sales Support: Assist sales representatives as subject matter expert by providing knowledge of services and standards to customers. Ensure contract compliance for prospective customers. Coordinate and follow up on all pre-sales actions for the team. Post-Sales Support: Meet via phone or face-to-face with customers on a scheduled basis, and develop and manage strong relationships within each customer’s department and with upper management levels. Coordinate on all issues between the customer and operations team, and provide “end to end� service to ensure that the client is satisfied. Revenue Management and Retention: Proactively manage client renewals and obtain advanced preparedness for renewals. Help evaluate the profitability of customer deals as required, based on revenue opportunity and cost to support.

Qualifications: BS / BA or equivalent work experience required 3 years + of manager level or higher field sales or account management experience. 4 years + experience in a “customer-facing� service-oriented position emphasizing a service or leadership role Experience with relationship management, including management-level interactions with customers

Required skills: Strong Microsoft Office (E.g., Word, Excel) skills Strong CRM (salesforce.com) data maintenance and reporting skills Excellent communication skills (both written and spoken) in a customer-facing role

General skills: An ability to work within a consultative sales process and a team environment Excellent verbal and written communication skills Experience with Excel and CRM systems such as salesforce.com Self sufficient with computers and managing workload as a mobile user

To apply for this job, please send a resume to sales07sa@texterity.com . No phone calls, please.

Candidates responding to this posting must currently possess the eligibility to work in the United States and must live within driving distance of Southborough, MA.  No relocation is available. Texterity offers competitive benefits, including medical and dental coverage, health care and dependent care flexible spending accounts, life and disability insurance, and a 401(k) retirement savings plan.