Advanced Product Specialist - Atlanta

The Company:Ticketmaster is the world's leading ticketing company, operating in 20 global markets, providing ticket sales and distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet; approximately 6,500 retail outlets; 20 worldwide telephone call centers; and a broad online and offline marketing network.  Celebrating its 30th anniversary in 2006, Ticketmaster serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters.  In 2005, the company sold 119 million tickets valued at $6 billion on behalf of its clients.  Ticketmaster is headquartered in West Hollywood, California and is an operating business of IAC (NASDAQ: IACI). Role:  Person will be responsible for advanced product support for Archtics, Access Manager, AccountManager, GroupManager, TeamExchange, and MailManager. This individual will serve as account manager for key clients using advanced products and must be able to confidently train clients and employees on advanced and intermediate advance production functions.   Responsibilities:Responsible for establishing and building the local center of competence, development, and support for Ticketmaster’s current and introduced products.  This includes working with:Clients:· Perform annual client needs assessments to ensure optimal client utilization of TM advanced products in cooperation with the Client Service Representative (C.S.R.) and Marketing lead.· Communicate product updates, new features and functionality · Provide training of new features and functionality (including supplemental documentation where appropriate) · Serve as a consultant to clients to evaluate a client’s day-to-day needs as well as an organization’s long-term business goals· Understand, prioritize, calendar, and effectively communicate project escalation.· Facilitate improved product usage through suggested business process improvements and advanced training· Set-up and maintain client Remedy records· Create advanced custom reports using SQL· Manage ARCHTICS Accounts: Start a New Database on an Existing Server (e.g. Stand Up a Backup Copy)· Restart database server, credit card server, and DIGIT server· Support database creation and clean up· Assist client to create complex ticket and invoice templates· Facilitate product advancement through communication of client suggestions of increased product functionality to development team Regional/National Team:· Assist Regional Archtics Consultant and Archtics Support Team with upgrades, installations, and conversions of client products.· Communicate client feedback and needs to the Archtics team to further develop products. Local Office:· Develop and implement comprehensive C.S.R. training on use of all TM products including supplemental training and assistance/development as new versions/products emerge.· Provide troubleshooting assistance to C.S.R. where applicable.· Provide Marketing and Administration with product specifications and applicability.· Work closely with I.T/I.S. team on new installations and troubleshooting. Supported products include, but are not limited to: Archtics, AccountManager, GroupManager, Premier Fan, TeamExchange, MailManager, and AccessManager. The candidate will also be expected to stay current with Event Programming and other Client Representative responsibilities as applicable. Qualifications: Three or more years experience with the Ticketmaster System plus knowledge of TM advanced products including AccessManager, GroupManager, AccountManager, MailManager, and Archtics a plus.  Box office and season ticketing experience is required. Candidate must be service-oriented, skilled at multi-tasking, possess good organizational and communication skills, and be able to successfully handle multiple priorities.  Proficiency with Microsoft Office including: word processing, spreadsheets, and other windows applications as required. College degree preferred. Competitive compensation and benefits package offered. Qualified applicants should apply online through the IAC career site on the following link: http://jobsearch.iac-careers.com/ Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements. Thank you for your interest in Ticketmaster, an operating business of IAC (NASDAQ: IACI).  To learn more about other Ticketmaster visit: http://www.ticketmaster.com/careers/.  Job Title: Advanced Product Specialist - AtlantaCompany: TicketmasterStatus: Full Time, EmployeeLocation: Atlanta, GAJob Category: IT/Software DevelopmentCompany: TicketmasterEmail: Apply by EmailJob Reference Code: RL-APS-ATLANTA