Client Service Representative - Ticketweb

Company Overview:TicketWeb is a wholly-owned subsidiary of Ticketmaster, the world’s leading ticketing and event marketing company and is focused on serving the fastest-growing segments within the live event industry, including music clubs, museums, theatres and festivals of all sizes.  TicketWeb is located in downtown San Francisco, CA.   Summary:The Client Services Representative is responsible for training and consulting clients on TicketWeb’s self-service ticketing system and for promoting TicketWeb’s service with the highest level of professionalism. Additional responsibility includes supporting customer/patron inquiries regarding their TicketWeb purchases.     Key Responsibilities:· Train clients on TicketWeb’s self-service software to develop independent, full-user clients. · Work closely with clients primarily via Live Meeting™ and over the phone, to build their own events, manage their own on/off sales, and pull their own reports.  · Maintain excellent relations between TicketWeb and its clients including telephone and e-mail support to resolve account and technical issues.· Consult clients on ticketing & marketing best practices to improve their business. · Responsible for accomplishing Operations departmental goals, including ongoing client training, increasing sales, and offering ideas to improve operational efficiency, · Responsible for proactive communication between TicketWeb staff, clients, and customers.  Requirements: · There are two available openings; one is Mon-Fri (Sat/Sun off) and the other is Sun-Thus (Fri/Sat off). Typical hours are 9AM-6PM.· Occasional overtime, evening, and weekend hours may be required based on client/event support requirements.  · Must have excellent verbal and written communication skills.· Ability to train clients of all levels to become independent users of the TicketWeb System.  · Strong attention to detail and math skills a plus.· Familiarity with the Internet, software, and software support. · Must have excellent organizational skills and an ability to handle many tasks at once in a very fast-paced and changing environment. · Must possess a working knowledge of Microsoft Word and Excel.· Familiarity with the live entertainment and box office operations a plus, but not required. Competitive compensation and benefits package offered. Qualified applicants should apply online through the IAC/InterActiveCorp career site on the following link: Ticketmaster Careers or visit http://jobsearch.iac-careers.com/ Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements. Thank you for your interest in Ticketmaster, an operating business of IAC/ InterActiveCorp (NASDAQ: IACI).  To learn more about other Ticketmaster visit: http://www.ticketmaster.com/careers/.     Job Title: Client Service Representative - TicketwebCompany: TicketmasterStatus: Full Time, EmployeeLocation: San Francisco, CAJob Category: Sales/Retail/Business DevelopmentCompany: TicketmasterEmail: Apply by EmailJob Reference Code: RL-CSR-TWEB-042008