Client Services Representative - Ticketweb

 The Company:Ticketmaster is the world's leading ticketing company, operating in 20 global markets, providing ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com one of the largest e-commerce sites on the Internet; approximately 6,500 retail outlets; and 20 worldwide call centers.  Ticketmaster celebrated its 30th anniversary in 2006 and currently serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters.  In 2006, the company sold more than 128 million tickets valued at over $7 billion on behalf of its clients. Ticketmaster is headquartered in West Hollywood, California and is an operating business of IAC (NASDAQ: IACI). Ticketweb:TicketWeb is a wholly-owned subsidiary of Ticketmaster, the world’s leading ticketing and event marketing company and is focused on serving the fastest-growing segments within the live event industry, including music clubs, museums, theatres and festivals of all sizes.  TicketWeb’s home office is located in downtown San Francisco, CA.  This position will work out of the New York City Ticketmaster office.  Role: The Client Services Representative is responsible for training and consulting clients on TicketWeb’s self-service ticketing system and for promoting TicketWeb’s service with the highest level of professionalism. Additional responsibility includes supporting customer/patron inquiries regarding their TicketWeb purchases.   Responsibilities: Train clients on TicketWeb’s self-service software to develop independent, full-user clients. Work closely with clients primarily via Live Meetingâ„¢ and over the phone, to build their own events, manage their own on/off sales, and pull their own reports.  Maintain excellent relations between TicketWeb and its clients including telephone and e-mail support to resolve account and technical issues. Consult clients on ticketing & marketing best practices to improve their business. Responsible for accomplishing Operations departmental goals, including ongoing client training, increasing sales, and offering ideas to improve operational efficiency, Responsible for proactive communication between TicketWeb staff, clients, and customers.  Qualifications: · Available shift will be Monday - Friday (Saturday/Sunday off). Typical hours are 9AM-6PM. · Occasional overtime, evening, and weekend and on-call hours may be required based on client/event support requirements.  · Must have excellent verbal and written communication skills.· Ability to train clients of all levels to become independent users of the TicketWeb System.  · Strong attention to detail and math skills a plus.· Familiarity with the Internet, software, and software support. · Must have excellent organizational skills and an ability to handle many tasks at once in a very fast-paced and changing environment. · Must possess a working knowledge of Microsoft Word and Excel.· Familiarity with the live entertainment and box office operations a plus, but not required. Competitive compensation and benefits package offered. Qualified applicants should apply online through the Ticketmaster career site or send their resume to jobsmw@ticketmaster.com with “RL-NYC-TW-050508â€� in the subject line.   Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements.  Thank you for your interest in Ticketmaster.     Job Title: Client Services Representative - TicketwebCompany: TicketmasterStatus: Full Time, EmployeeLocation: New York, NYJob Category: Customer Support/Client CareCompany: TicketmasterEmail: Apply by EmailJob Reference Code: RL-NYC-TW-050508