Customer Service Agent - Test Do Not Apply

This is a test job, please do not apply.


Job Purpose:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.



Duties:

* Determines requirements by working with customers.



* Answers inquiries by clarifying desired information; researching, locating, and providing information.



* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.



* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.



* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.



* Maintains call center database by entering information.



* Keeps equipment operational by following established procedures; reporting malfunctions.



* Updates job knowledge by participating in educational opportunities.



* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Skills/Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking