Customer Service/E Commerce Sales

CUST SERV/ E Com SalesPos Attitude-Motivated, Challenging Multi-TaskF/T Pos Hrs 10am-7pm.Fax Resume 941-827-9781

Source: heraldtribune.

 



1. Answer 6 line phone system in a professional and efficient manner, answer callers questions and, if necessary, forward all messages to appropriate person.2. Daily or more often retrieve all phone messages from customer service extension and respond or forward them to appropriate department. Retrieve messages from all unmanned extensions and forward or respond to them as is necessary. Follow up on all such messages with extension owner to insure message was received and all communications required to satisfy call were done. 3. Maintain prompt and proactive customer service for all customers. The essence of customer service is to provide answers to customer questions before they feel the need to ask them. Email is the preferred method of communication.4. Interview each caller to determine needs and refer calls to the appropriate department. If the sales department can't accept a sales call promptly customer service will service the sales call. 5. Assist customers to place their orders online. If they are calling they want help. So customer service will walk them through the entire process or simply place the order for them online. Remember the customer pays our salaries so treat them with great regard.6. Coordinate all shipments with warehouse manager, accounting, vendors, sales and provide proactive follow up to customer via email providing tracking information for all shipments.    7. Produce efficient automatic phone and voice mail answering recordings using "BIZ Phone".8. Develop system for follow up on orders to vendors to insure timely shipments of orders.9. Assist the shipping manager to facilitate outgoing orders as needed and as time allows.  10. Develop a work schedule with accounting to assist with importing of orders.11. Learn other related office responsibilities for back up situations.  12. Coordinate and communicate all activities with accounting, shipping vendors and sales departments as appropriate for maximum efficiency. Email is the preferred method.13. Use free time to become familiar with all of the websites we service. Customers expect customer service personnel will be able to answer all of their questions quickly and with confidence.14. Close all computer programs and leave computer on for overnight back up of data. The back up will only execute if all programs are shut down. The back ups will record ALL activity that occurs on each machine including any personal activity. The backups are reviewed regularly for accuracy. 15. Process and promptly mail all requests for samples. It is essential that customers receive samples in a timely fashion while they are still hot to buy. We need to follow up via email on all samples we have sent out. A report each week on sales from samples is required. This will allow us to determine the effectiveness of the sample program.16. Maintain all office equipment such as Postage, fax, copy and printer machines insuring supplies are ordered and in stock as needed.17. Watch for delivery of and retrieve mail promptly from Mail box.18. Develop and maintain filing system for all office files.Requirements:1. This is a non-smoking environment. We don't have a smoking area and won't provide "smoking" breaks.2. Mac computer experience helpful.3. Internet browser and email operation knowledge essential.4. Organizational and Communication skills are essential.5. Operation of fax, postage meters, copiers and computer printers necessary.6. Education requirements: High School graduate minimum, customer service experience and training on computer systems are all helpful.