Customer Service Representative

Job Purpose:

Serves customers by providing product and service information, and resolving product and service problems in a fast-paced, small business environment.

Company:
EOS Lighting LLC sells professional lighting equipment to the video, photographic and film industries across the country as well as internationally.



Duties:

* Attracts potential customers by answering general product and service questions and screening for sales department


* Opens and/or maintains customer records by recording and updating account information.


* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.



* Maintains financial accounts by processing customer adjustments.



* Prepares product or service reports by collecting and analyzing customer information.


* Contributes to team effort by accomplishing related tasks as needed.



Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Basic Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Requirements: 
Some professional office experience, preferably in customer service or administrative positions, desired; ability to perform all tasks with minimal supervision required.