Customer Training Specialist

        Customer Training Specialist     The Customer Training Specialist is primarily responsible for delivering web based training sessions to Monster customers via webex.    The preferred candidate will have previous knowledge of adult learning concepts and expert knowledge in Monster products.  A successful candidate will be highly skilled in the area of group presentation which would include strong verbal, written, and interpersonal communication skills.   Essential Functions:   ·  Delivery of web based training classes on a variety of topics. ·  Reinforce learning via technology and training techniques ·  Create an engaging captivating training experience via technology  and training techniques ·  Assist with transfer of knowledge by understanding the needs of class attendees and providing guidance where appropriate. ·  Understanding of all new product releases and how these releases impact delivery of training. ·  Continually provide suggestions to team manager and staff on content revision suggestions ·  Evaluate training by evaluating effectiveness of training to specific job applications. ·  Maintain and respond to email requests from sales and customers ·  Coordinate and schedule training times ·  Consistent review of customer satisfaction data to assist with refinement of delivery style.     Qualifications: ·  Expert PowerPoint skills  ·  Expert presentation skills ·  Graphic design skills ·  Mastery of adult learning methodologies ·  Experience with adobe captivate ·  BA/BS degree or equivalent experience. ·  2-3 years experience in a training delivery ·  Recruiting experience and/or knowledge ·  Strong customer focus. ·  Strong relationship building skills: develops and maintains constructive relationships with others and manages disagreements effectively. ·  Strong communication skills: creates an environment in which people communicate honestly and openly; and information is readily shared.  ·  Strong drive for results.  Demonstrates and fosters a sense of urgency and strong commitment to achieving goals. ·  Pursues self-development by actively developing own skills and capabilities to enhance performance and to achieve personal and organizational success ·  Demonstrates adaptability by working effectively in the face of ambiguity, shifting priorities, and rapid change.   Monster Worldwide is committed to providing a safe workplace for all employees. As standard practice in our hiring process and as a condition to employment, it is the policy of Monster Worldwide to conduct a pre-employment / background check. Monster Worldwide is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. Monster is the number one name in online recruitment. With close to 5,000 employees in three dozen countries, industry-leading products and services, a global brand and unparalleled international reach, Monster is the preeminent destination for career and life management. Monster has revolutionized the way people look for jobs and employers look for people. We are passionate about our mission: Bringing people together to advance their lives. Our explosive growth reflects the kind of people who work here: Forward thinking professionals from all industries who offer fresh ideas and share the passion for excellence. Rise to the challenge - advance your career at Monster. View Entire VideoWork at Monster The Monster Worldwide benefits package includes: 3 Healthcare Plan Options 2 Dental Plans Vision Plan Domestic Partner Benefits 100% Company Paid Life Insurance 100% Company Paid Short-Term Disability 100% Company Paid Long-Term Disability 401(k) Savings Plan with Company Match Flexible Spending Accounts Tuition Reimbursement Flexible Paid Time Off Program (PTO) Paid Volunteer Time Charitable Giving