Director, Online Operations

Leapfrog Online is looking for innovative professionals who are passionate about marketing in the online space and can bring their professional expertise to further grow our expanding business. What can we offer you?·  A people-first culture·  Competitive compensation and benefits·  A well-respected, high growth business·  A great work environment ·  A fast-paced, dynamic environment Who are we? Leapfrog Online is:·  Chicago’s largest independent online marketing firm·  The 11th largest interactive marketing firm in the country as named by Ad Age, 2007·  A leader in online direct response marketing specializing in customer acquisition for Fortune 500 clients·  Uniquely positioned to provide cost-effective, high-volume results for Fortune 500 clients  For the Director, Online Operations, we are seeking a candidate with 7+ years experience managing operational and systems projects to lead all operations in support of digital marketing programs for the Telecommunications Business Unit at Leapfrog Online.  This leadership role includes ownership and management of the ecommerce infrastructure (including all web sites and data operations) which is utilized for online marketing and customer acquisition programs.   The Director will manage a diverse team including web producers, product managers and operations managers.  The Director will also be the lead working with the Project Management and the Technical Development Teams to establish and implement technical requirements in an agile development environment.  In addition the Director will collaborate with clients directly. The Director reports to the VP/GM of the Telecommunications Business Unit.  Primary Responsibilities include:·  Prioritizing operational needs within the Telecommunications Business Unit. ·  Directing and allocating team members and resources to achieve planned business objectives·  Leading, coaching and developing the Telecommunications Business Unit Operations Team·  Working closely with the Communication Business Unit account teams to define technical support needs·  Working with the Project Management and Technology Teams to develop timelines and releases in support of those needs·  Managing the delivery of all projects related to website design, system engineering and reporting. In addition, managing system integration projects with third-party vendors, as needed·  Leading all Telecommunications Business Unit tracking and reporting efforts. Ensuring accuracy and availability of reporting, as specified, in order to enable actionable program insights and achievement of planned results·  Ensuring effective monitoring of Telecommunications Business Unit operational service levels. Identifying and driving continuous improvement into all program/operational elements  Our ideal candidate has:·  A Bachelor’s degree ·  Proven ability to successfully coach and manage a multi-function team·  Demonstrated experience in process management ·  Excellent written and verbal communication skills·  Familiarity with programming languages and technical knowledge of database driven websites (programming or web design skills are not required)·  Proven ability to work in a fast growing/ever-changing technology and operational environment·  Ability to prioritize and manage multiple programs and objectives in time critical situations ·  Ability to communicate in both technical and business environments ·  Computer literacy, including competency with MS Office suite (including Excel and Access) and project management software  ·  Experience with agile development methodologies and operational development preferred·  Telecommunications industry experience a plus MAIL/FAX/EMAIL -  Resume, which must include salary history to: Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201, fax 847-556-1468 or e-mail opsdirposition@xfer.leapfrogonline.net  Leapfrog Online is an Equal Opportunity Employer.  Since 1995, our Clients have relied on us to provide: Marketing expertise in their fields, primarily financial services and communications Guaranteed ROI on their marketing dollars from day one Innovative campaigns that drive high volume, high quality results Leapfrog Online is experiencing record growth and we're looking for several new members to help us take our business to the next level. Leapfrog Online offers: A fast-paced, dynamic environment A people-first culture Competitive compensation & benefits