Implementation Associate - Deliver Solutions and Make an Impact for our Clients

Implementation Associate - Deliver Solutions and Make an Impact for our Clients

In this high profile Implementation Associate role, you can finally let your passion for client interaction shine! LivePerson is a high growth company that everyday, is improving clients’ ROI, increasing their customer satisfaction, and boosting their revenue by providing them with real-time online assistance such as chat, click-to-talk, email management and FAQ/knowledgebase. You will lead implementations as the program manager on multi-discipline client teams to deploy the LivePerson solution across enterprise customers. As you manage the complete project lifecycle, from deployment to launch to optimization, clients will look to you for recommendations and leadership. You will delight in the fruits of your labor as you make an impact for a wide-range of clients, from start-ups to Fortune 100 organizations. This is a phenomenal opportunity for a candidate with a few years of experience under their belt, to begin as an Associate with our company, work with a variety of clients, and grow into a Consultant role within one to two years, where you would be solely responsible for larger, more complex accounts.

Founded in 1995 and publicly traded on Nasdaq (LPSN) since April 2000, LivePerson is a provider of online engagement solutions that facilitate real-time assistance and trusted expert advice.Connecting businesses and experts with consumers seeking help on the Web, our hosted software platform creates more relevant, compelling and personalized online experiences.Every month, LivePerson's intelligent platform helps millions of people succeed online; more than 6,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. We are committed to providing an environment that fosters personal and professional development, satisfaction and success. Our entrepreneurial and collaborative approach to business ensures that your contributions will be recognized and rewarded.

Based out of your private home office on the West Coast, your primary mission as an Implementation Associate will be to fit the LivePerson solution into new clients' environments. Outstanding communication skills and a talent for handling multiple projects at one time will ensure your success. The project lifecycle begins once we have signed on a new client with a meeting between you and the client to better understand their needs and requirements. Your strong understanding of website design and eCommerce platforms will come into play as you evaluate their online image to begin developing an implementation strategy for a seemless integration and delivery.. Having strong technical acumen will serve you well as you partner with our engineering team on system integration testing and technical deployment . After the launch you will lean heavily on your analytics as you analyze the customer data and capture customer feedback. This role will give allow you the opportunity to work with a variety of amazing companies and make a true impact for their bottom line.

All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:

http://jobs.accolo.com/13247

Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, LivePerson or Accolo will keep you updated as to your status by e-mail or phone.

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