Network Operations Specialist 3rd shift(11-7:30 am)

Location:  Sterling, VA

Our client is a communications network clearinghouse for Cable, Telecom and Network service providers.  They are looking to add an additional Network Operations Specialist to their team.

 

Job Purpose:  NOC OPS Specialist – 3rd shift (nights 11 pm – 7:30 am)

 

· This initially starts out as a temp position while training for 3 months on the day shift and then flips to a perm position moving onto the night/3rd shift: 11 PM – 7:30 AM.

 

· Monitor all systems and immediately alert appropriate group(s) on any unusual activity.

· Monitor and troubleshoot network issues.  Turn up new customers on network level.

· Set up users (data entry) in Radius and ACE (for authentication).

· Troubleshoot the remote login issues for internal users, LTI customers and registrars.

· Add / modify / delete registrars from the Packeteer (for .tel, .us, .biz traffic shaping).

· Set up new and replacement SecureID tokens for the customers.

· In an event of an outage, coordinate various groups on the bridge and prepare a timeline for Root Cause Analysis (RCA) purposes.

· In addition, this position works closely with the WAN team to maintain an accurate inventory of all MUC and router inventories for customer-facing gear.

 

Key Tasks:

· Monitor, troubleshoot, escalate and effectively communicate all issues for equipment, applications and databases (30%)

· Ensure proper testing, provisioning and turn-up of customer circuits (20%)

· Coordinate / facilitate the gathering of information, troubleshooting and gathering the appropriate personnel to resolve priority issues affecting customers; this includes timeline creation to be used in the Root Cause Analysis (RCA) process (20%)

· Set up users in Radius and ACE.  Troubleshoot remote login issues for internal users, LTI customers and registrars; this includes setup of new and replacement SecureIDs (10%)

· Turn up and troubleshoot customer connectivity (10%)

· Add / modify / delete registrars from the Packeteer (10%)

 

Technical Skills:

· Strong customer service aptitude, analytical and troubleshooting skills.

· Able to work shift hours.

· Working knowledge of HP-Openview, NetCool, Sun Solaris, Linux, BGP, T1, SNMP, Frame-Relay, OSPF, etc.

 

Education/Requirements:

· Bachelor’s degree or equivalent experience.

· Preferred field of study:  Computer Science.

· Minimum 3 years work experience.

· Certifications:  MCSE, CCNA, CCNP.

 

Additional tasks / information:

· Interface with other internal teams to resolve problems and or identify solutions.

· This position will be more monitoring and troubleshooting versus engineering and designing of networks.

· There is 1 weekend day you will be working

· This is an hourly position that pays time + ½ for hours worked over 40.

· This position also pays a shift differential for working on the night shift.

· The perm part of this position carries full benefits including, a matched 401(k), paid time off, full medical, vision and dental, tuition reimbursement.

· You will join an existing team of NOC OPS Specialists

 

Please send word version of resume to Resume@dullesconsulting.com or use Monster's Apply Now Feature.

 

For Emails, Please provide a few comments on why you are a good fit for the role based on the job description.