Product Manager - Data Services Company

OnBoard LLC is the premier data services company for the real estate industry, providing end-to-end solutions for professionals and institutions seeking accurate information and tools. Our understanding of how to maximize the online experience of customers and how to leverage data-driven content to meet business objectives has earned OnBoard the trust of some of the very best companies in real estate, media and technology. 

We believe in hard work, cool people and a culture that values success. The continued growth of this company relies on the strength of its team. If you are creative, energetic and eager to contribute to the fulfillment of a company vision (and looking to have fun in the process), OnBoard is the place for you. Join our team and make your mark.

Job Description

To work as a member of the Product Services Team and assist in all aspects of the Product Support operation in order to provide Exceptional service on a daily and long term basis for both internal and external customers. This is a terrific entry level position with BIG growth potential!

Essential Functions:

Communicate with clients, vendors, and internal teams regarding:

· Data corrections coming from clients and end users

· Data Delivery Notifications to clients

· Product changes and enhancements

 Ã˜ Track progress of data corrections, updates and changes

 Ã˜ Assist in the creation of monthly reporting of website usage and billing

 Ã˜ Participate in Product Fulfillment to our clients including services delivered through the web, real-time XML and flat file delivery

 Ã˜ Respond to end user inquiries sent through our Customer Service Web Form

 Ã˜ Perform Account Admin tasks using our CRM system

 Ã˜ Maintain and augment the content of our Knowledge Management system

The Ideal Candidate will possess:

Ø  2-3 Years professional experience in client support/service role

 Ã˜  Excellent organizational and writing skills

 Ã˜  Strong attention to detail

 Ã˜  Demonstrated ability to prioritize work assignments

 Ã˜  Focus on EXCEPTIONAL customer service and a strong sense of urgency

 Ã˜  Proficiency with Outlook, Word, Excel applications

 Ã˜  Working knowledge of Internet technology

 Ã˜  Familiar with community, portal and collaboration tools

 The best candidates will also possess:An interest in real estate Interest and understanding of databases

Our entrepreneurial culture is an excellent work environment for a new addition to our team to succeed and have fun.  Compensation is commensurate with experience and includes participation in company bonus pool, excellent health care and dental plan and 401(k).

 

If you meet these qualifications, please send us your salary requirements and resume. We will not respond to resumes without salary requirement included.

*** Please no recruiters or agencies without a previously signed contract. ***