Receptionist

POSITION: RECEPTIONIST

CLASSIFICATION:   NON-EXEMPT

ACCOUNTABILITY:  MANAGER OF PROCUREMENT & FACILITIES

 

JOB SUMMARY

 

Reception and front desk duties covering telephone system, greeting visitors, and various support assistance tasks. Provide Purchasing and Facilities support and coverage for the office(s).

 

Performs a combination of the following duties according to departmental guidelines

1. Answer all calls courteously and professionally while adhering to employee personal preferences as handling and transferring calls.

2. Greet all visitors cordially and professionally and assist them with meeting their party.

3. Keep reception area clean and professional. 

4. Manage conference room schedules and calendars for the Atlanta office.

5. Sign for and receive package deliveries for other employees.

6. Manage the Fax machine at the front desk.

7. Purchase and maintain standard and special-order office supply inventory.

8. Purchase and maintain inventory for break-room and vending supplies. Call to service vending, break-room, coffee, and any other common area equipment as needed.

9. Update employee telephone list on the Intranet as personnel changes occur. 

10.  Cross train and act as a backup on all Facilities & Logistics/Mailroom responsibilities. Including, but not limited to:  the preparation of US Postal Service mail and FedEx shipments, delivering outgoing mail to US Postal Service and FedEx as needed through each day, delivering incoming mail to employee mail bins daily, notifying employees of incoming shipments.

11.  Cross train on handling toner replacements for copiers and printers and place orders to replenish inventory as necessary.

12.  Assist the Purchasing & Facilities Team with various tasks and any other projects as required.

 

Additional Responsibilities:

1. Performs other essential duties as assigned.

 

Knowledge, Skills, and Abilities

1. Strong Customer Service skills sets

2. Effective verbal and written communication skills

3. Ability to work independently as well as in a team environment

4. Ability to prioritize and handle multiple functions and tasks

5. Good interpersonal skills with the ability to effectively interact with all levels within the organization

6. Detailed oriented with strong organizational skills and the ability to prioritize and complete projects effectively

7. Ability to work with all levels of employees in a professional manner

 

Education and Experience

1. Preferred reception experience or administrative assistance experience

2. 2-3 years of customer service experience within an corporate environment preferred

3. Experience in Microsoft Office Suite

4. Proficient in Excel applications required

5. Preferred experience with Visio

6. Preferred experience with Financial systems

 

One of the many advantages of working at SecureWorks is the exceptional benefit program which includes: medical, dental, vision, 401K with company contributions, flexible spending accounts, sick and disability benefits, life insurance, and an Employee Assistance Program (EAP).

 

SecureWorks is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.

 

Listed duties, responsibilities, requirements and functions are not meant to be all inclusive.