Technical Support

Demand Media is revolutionizing the Internet, and we want you to be part of the team that is defining the next generation of media.  Demand Media uses social media platforms, groundbreaking Internet technology and high-quality content management systems to connect large audiences with domain services and a large network of niche vertical Web sites.  Among Demand Media’s many web properties are: eHow.com, Cracked.com, ExpertVillage.com, LIVESTRONG.com, ChannelME.TV and many more. Are you ready to join the revolution?

 

Demand Media is seeking inventive, ambitious go-getters fascinated by developing new media evolution who want to work in a fun environment with an energetic team.

 

We do request that you are flexible with your schedule. Up to three weeks of training will occur Mon-Fri from 8am-5pm, and afterwards you must be able to work any shift within a 24/7 window, including weekends. We are looking for customer service driven employees that have a solid attendance history and strong work ethics.  Once your shift scheduled is defined, it does not rotate from week to week.  This position is located in Bellevue, WA.  

 

Responsibilities:Promptly deliver first line response and account assistance via incoming phone calls Provide highest level of customer service to contribute to client satisfaction and loyalty. Gain client trust and confidence to provide repeat sales for domains and add-on services. Offer proactive service and personal attention to provide a superior customer service experience. Will respond to clients via telephone primarily with 55-70 calls per day average. May also respond to client emails and use on-line support system. Technical troubleshooting will include a variety of issues with pop3 email, website hosting, and name servers. Other research revolves around proprietary program problems, domain and email forwarding, and website development issues. Will investigate API errors, domain auction procedures, and registry specific requirements. Client Care duties involve accounting discrepancies, renewal issues, whois updates, domain management, client complaints, reseller services, transfer questions, social networking issues, monetization queries and other investigation for unique situations.

 

Requirements:Minimum 2 years technical call center experience (may be replaced with education or related industry experience) Experience in Domain Name, Web Hosting, or ISP industry preferred. Troubleshooting experience with DNS, email programs or web browsers very helpful. Website Development, HTML or FrontPage skills a plus. Willingness to learn new technologies Fluency in another language a plus



What we Offer:

· Competitive Salaries

· 2 weeks PTO/vacation, 4 sick days and 4 personal days

· Medical, dental, vision, 401(K), and other benefits

· Excellent work environment

 

About Us: As traditional media companies are trying to grasp the power of online communities and user-generated content, Demand Media remains a step ahead as it works at lightning speed to redefine the Internet.  Demand Media's executive team has a vision for the future of new media and a proven track record for delivering on its vision.

Please visit us @ www.demandmedia.com

 

No recruiter calls or inquiries will be accepted – direct hire only!