Tier 2 Network Analyst

JOB SUMMARY

 

This position works diligently to provide management support for measuring Network Operations Center (“NOC”) process quality for Integrated Broadband Services (IBBS).  This position will be responsible for will work with NOC management by using creative methods to help evaluate NOC production performance through investigating, evaluation and identifying areas of potential process improvement.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Detail responsibilities include the day-to-day coordination and completion of various administrative and operational functions including:

 

· Plan and schedule technical engagements and demos as they relate to NOC product and services.

· Maintain customer contact records.

· Create, publish and maintain NOC process documentation.

· Create, publish and maintain customer network configuration materials.

· Work with the NOC manager on workforce management scheduling and reporting.

· Support quality measures in the NOC by creating and publishing daily, weekly and monthly reports with direction from Performance Management Analyst.

· Collate relevant data and information from across all NOC processes for reporting purposes in a timely manner.

· Work with other department analysts to ensure the completeness and accuracy of performance information published.

· Support senior members of network operations in the process of enhancing the efficiency of the information collation and dissemination process.

· Work with other team members to ensure actions are tracked to resolution.

· Serve as Service Manager for NOC products and services.

· Manage NOC executive escalations to resolution.

 

 

ADDITIONAL DUTIES AND RESPONSIBILITIES

· Assist with various projects for VP of Network Operations.

· Any other duties as assigned.

 

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and Experience Experience with reporting and analysis of process and people performance.Experience developing implementation program plans.Strong PC skills including Microsoft Word, PowerPoint and Excel are required.Experience in a technical operations environment.



Knowledge, Skills and Abilities

· Strong organizational skills.

· Keen sense of initiative and high level of motivation.

· Strong interpersonal skills.

· Strong analytical skills.

· Detail oriented.

· Strong oral and written communication skills.

· Ability to work diligently to tight deadlines.

 

JOB CONDITIONS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the associate is:

· Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.

· Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. 

· Occasionally lift and/or move up to 50 pounds.

· Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

· The noise level in the work environment is usually low.