Tier 3 Support Engineer

Demand Media is revolutionizing the Internet, and we want you to be part of the team that is defining the next generation of media. Demand Media uses social media platforms, groundbreaking Internet technology and high-quality content management systems to connect large audiences with domain services and a large network of niche vertical Web sites. Among Demand Media’s many web properties are: eHow.com, Cracked.com, ExpertVillage.com, LIVESTRONG.com, ChannelME.TV and many more. Are you ready to join the revolution? Demand Media is seeking inventive, ambitious go-getters fascinated by developing new media evolution who want to work in a fun environment with an energetic team. This position is located in Bellevue, WA. Responsibilities: • Serve as the Subject Matter Expert (SME) for Demand Media’s Search Service. • Monitor performance (application, systems, network) in real-time • Work with Analytics team to measure actual platform behavior vs. expected behavior • Receive incident escalations from the NOC related to Demand Media’s Search Application and related Infrastructure and assist with identifying root cause and resolution; escalating to appropriate group as needed. • Provide mentorship, knowledge transfer and documentation to the NOC. • Analyze changing traffic patterns in real-time to identify problems and isolate potential sources • Notify and work with development, database management, and network operations to debug problems, identify solutions, and track progress • Track code and configuration changes to understand potential traffic changes • Maintain communication channels with the NOC, IT Management, and the Platform Business Unit to ensure problems are known and understood at appropriate level of detail for each audience Requirements: • Experience with data/analytics tools and applications skills • Strong troubleshooting and analytical skills measured by the ability to solve complex technical issues with little or no guidance from more senior staff or management. • Ability to monitor bandwidth use, analyze traffic patterns and volumes, and determine impact and implications of issues. • Ability to define operational procedures, policies, and priorities. • Proven experience with, and deep understanding of, performance tuning. • Expertise with giving monitoring requirements related to supported Infrastructure. • Excellent communications skills – experience working with all levels within an organization • Intermediate or better SQL skills • Must be able to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills What we Offer: • Competitive Salaries • 2 weeks PTO/vacation, 4 sick days and 4 personal days • Medical, dental, vision, 401(K), and other benefits • Excellent work environment About Us: As traditional media companies are trying to grasp the power of online communities and user-generated content, Demand Media remains a step ahead as it works at lightning speed to redefine the Internet. Demand Media's executive team has a vision for the future of new media and a proven track record for delivering on its vision. See Job Description