Application Integration Specialist

The Application Integration Specialist is responsible for operational support, coordination, and implementation of new components and upgrades of assigned applications. This position is responsible for ensuring the accurate documentation of user needs, program functions, and reconciliation and maintenance processes for applications like Microsoft Office, Adobe Acrobat, Interwoven DeskSite, Outlook, Best Authority, Lexis Nexis, Westlaw, CheckCite, Payne Metadata Assistant, Interaction, Softwise Innova, and various departmental applications.

Essential Duties and Responsibilities:
Develop automation solutions and recommendations of vendor-supplied applications in response to requests from management.

Evaluate, integrate and test new software and upgrades to existing software.

Define packaging requirements and/or prepare applications for installation into the production environment using Firm standard tools and methodologies.

In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans.

Respond to and resolve Service Desk calls as escalated, including working with software and hardware vendors' technical support to resolve complex problems.

Develop and maintain application documentation, including, but not limited to, Configuration Guide, Design Guide, Frequently Asked Questions list, and Service Desk Tech Notes; provide consultation to the training team on associated end-user documentation.

Develop and maintain installation instructions and support documentation for all assigned applications and transition to the Service Desk in each office.

Requirements:
Bachelors degree and/or equivalent combination of education, training, and experience.

A minimum of three years support or training experience, preferably in a legal environment.

Previous experience in software evaluation, integration, testing and distribution.

Experience working with Microsoft networks in conjunction with applications integration.