Client Training Specialist

About The Company LexisNexis is a leading global provider of information and services solutions to the legal, risk management, corporate, government, law enforcement, tax, accounting and academic markets. The company provides customers access to 5 billion searchable documents from more than 35,000 legal, news and business sources.Responsibilities The primary focus of this client training specialist position is to work with the Colorado law firm, state agency, and third party filer accounts. Primary responsibilities will include: training new and existing law firm, state agency and third party filer clients on File & Serve products via onsite group trainings, online webinars and telephonic training; creating and maintaining training materials and user guides; maintaining extensive product knowledge on File & Serve essential and premium service product lines; analyzing user data and recommending trainings based on usage; attending user meetings and documenting product feature enhancement requests; assisting in resolving escalated customer service issues; assisting accounts with billing and other account issues. This position will directly report into the Senior Project Manager for Colorado courts. There will be approximately 40% travel required throughout Colorado (including day trips and some overnight travel), as well as possible travel outside of the state. This position will be home-based and the candidate should reside in the Denver metro area, with the appropriate home office equipment provided by the company and reimbursement for high-speed Internet and home office phone.Qualifications 1. BS/BA or equivalent 2. 3+ years proven sales/client training experience 3. Prior product training experience on web based products 4. Prior experience in facilitating change within organizations 5. Excellent communication and presentation skills, both in person and via telephone. 6. Demonstrate networking capabilities and exhibit a professional demeanor, business maturity and technical knowledge. 7. Ability to work as a team to accomplish mutual team goals. 8. Knowledge and expertise of computer hardware and peripherals including Windows 2000, Excel, Outlook, PowerPoint, and the Internet.Other Information A Strong Candidate has been identified.The preferred level of education for this position is Bachelor's Level Degree.The preferred years of experience for this position is 3 years.Closing Statement LexisNexis employs over 13,000 people in more than 20 countries who serve customers in more than 100 countries. Regardless of your location, you'll work together with your colleagues as one team - a unified network of professionals who share a passion for solving problems, realizing results and pushing the boundaries of what knowledge can do. Check us out at http://www.lexisnexis.com/careers Apply today! We are an Equal Employment Opportunity Employer.To apply, please Click Here