Help Desk Position Open at Boston Law Firm, $40,000 - $45,000 - 17227-JLK

Our client, a law firm in downtown Boston, is seeking a Help Desk professional. Under the direction of the Director of Information Technology, this person will provide support for end users relating to computer hardware, software, networking and phones.

Primary Responsibilities:Respond to telephone calls, email, and personal requests for technical support and resolve issues. Support printers, scanners, and PDA's Document and update procedures and inventory related to Help Desk Write technical instructions Hardware and software troubleshooting and installations (desktops, laptops, printers) Imaging computers with Symantec Ghost Conference Room setups New user training Communicate with users and co-workers to resolve all issues promptly and professionally

Qualifications:Bachelors degree – computer related degree and/or computer certification program a plus 1-2 years experience in computer support related position General Knowledge of MS Windows XP, MS Office, hardware, desktops, laptops, printers, PDA's, peripherals and other PC software applications Strong Technical Skills Strong analytical and problem solving/troubleshooting skills Strong end user focused mentality Excellent phone and communication skills Ability to learn and retain technology related information Ability to conduct research into a wide variety of computing issues Punctuality and reliability

 

How to apply:
If you’re interested in this position please apply now!  Our client is actively interviewing.  Please submit your resume via email to jleonard@johnleonard.com Microsoft Word documents preferred. You can also apply via this website or the John Leonard Website www.johnleonard.com Or simply call 617-423-6800 and inquire about the position. In the subject line of your email include the job code and title. 

 

About John Leonard:

We are a 39-year-old woman-owned Staffing Firm recognized as one of the top employment firms in Massachusetts.  We continually assist jobseekers in their search for the ideal job! Learn more at www.johnleonard.com. Starting immediately, we have short-term and long-term opportunities including legal support and paralegal, administrative and office support, reception, non-profit, marketing, sales, real estate, investment, education, accounting, finance, IT, pharmaceuticals, biotechnology, public relations, and advertising.  We place professionals in positions such as Executive Assistant, Administrative Assistant, Legal Assistant, Paralegal, Receptionist, Marketing Assistant, Office Manager, Human Resources Manager, Human Resources Assistant, Inside Sales, Customer Service, and Sales Assistant.