Help Desk Specialist

Large law firm in the heart of Manhattan is searching for a full time Help Desk Specialist to join their team.

 

This person will be responsible for the support, operation, and shared maintenance of the firm’s IT Help Desk. Job duties will include ensuring that all phases of help desk support are properly monitored, coordinated, tracked, logged and resolved, as well as, troubleshooting and problem resolution for all firm-supported software and hardware. Evaluating and reporting trends in system errors and software/hardware malfunctions will also be required. This person will need to assist with the help desk pager/holiday/weekend coverage program. The position is 100% phone support.

 

Requirements include an Associates Degree in a related field and at least one year of help desk experience at a law firm. Candidates must have phone support experience. Must have a thorough working knowledge of the Microsoft Suite, word processing, databases, calendaring, graphics, document management systems, email, and general office productivity tools in a Windows environment.  The ability to prioritize and organize, work under pressure, and complete job assignments in a timely, professional and accurate manner will be needed. Strong customer service and communication skills and flexibility for overtime are also required.

 

Full time opportunity $52,000 base salary + overtime. Hours are 10:00am-6:00pm.