Help Desk Support

Our client, a high-end Investment Banking Firm located in San Francisco, is searching for a Help Desk Specialist to join their team.

This position is a long-term contract opportunity, shift hours will be from 6am- 3pm or 9am – 6pm, pay rate is $25/per hour.

Duties and Responsibilities:

Provide first-level technical support for 250 end users by resolving technical questions and issues through answering help desk calls. The majority of the technical support issues (75-80%) are handled via telephone. Provide daily follow-up on technical issues that have not been resolved and escalate issues to specific departments as necessary. Notify second-level technical support for incidents that have been rolled into service requests. Track calls and events using BMC/Remedy ticketing system.

Requirements:

At least one year of experience in a technical support role, ability and eagerness to learn new systems and processes, knowledge of PC hardware components, solid knowledge of Microsoft Office Suite, Windows Operating Systems, Active Directory and BMC/Remedy. Must have a great telephone manner, organizational skills and an aptitude toward technology.