Helpdesk Supervisor

Responsible for the successful operations of the User Support Department including maintaining the department’s policies and procedures.  Responsible for ensuring the customer service needs are performed to firm guidelines.  Performs daily user support functions including troubleshooting software and hardware problems. Serves as team lead for the User Support Specialists.  Provides guidance and directions.  Responsible for signing time records to ensure that they are in line with wage and hour requirements.  Partners with Chief Information Office in order to conduct annual performance evaluations. Skills required: At least three years of experience as a Helpdesk Supervisor at a law firm. At least two years of experience managing projects Thorough knowledge of desktop PC, laptop, PDA and printer setup, configuration and maintenance in a networked environment. Experience with remote access technology, PDA support and telecommunications experience required. Some knowledge of network server and communications hardware, cabling topology and operating systems software. Strong team-building, conflict-resolution, supervisory and project management skills. Excellent customer-service, interpersonal and communication skills. Company: Harvey Nash Location: San Francisco, CA 94105 Status: Full Time, Employee Job Category: IT/Software Development Company: Harvey Nash Email: Apply by Email