IT Help Desk Analyst

With seven offices and more than 190 attorneys located throughout the Mid-Atlantic region, Stradley Ronon offers our employees a unique combination of intellectually stimulating work, the opportunity for professional growth and a phenomenal culture. Established 80 years ago, the firm is recognized as one of "America's Greatest Places to Work with a Law Degree." The Firm is currently seeking an IT Help Desk Analyst in the Philadelphia office. Responsibilities Include But Are Not Limited To: Primary responsibilities include phone, email and desk side user support to identify, research, track, monitor and resolve technical problems. Participate in upgrades and assist in determining training objectives as well as testing documentation created by others in IT to insure quality and accuracy. Work on special projects as assigned, including software review and evaluation when required. • Excellent written and oral communications skills and ability to interact with all levels of personnel and management. • Ability to prioritize as well as escalate calls and follow-up when necessary. • Effectively communicate with IT managers and other IT personnel any significant problems, delays in resolving identified issues, and recognizing trends in calls. • Must be able to work independently and also as a member of the IT department and provide essential information to appropriate managers and other Firm staff. • Demonstrate a commitment to provide exceptional customer service and support to all personnel and interest in learning new technologies. Technical Skills/Experience:• Minimum of 3 years of Help Desk experience in a law firm experience • Advanced knowledge of Microsoft Windows/Office Suite XP (focusing on Word and Outlook). • Experience with Interwoven enterprise document management software, Workshare DeltaView (metadata removal and redline software), DTE and Elite Enterprise (time and billing software). • Experience with Active Directory to manage user setup and changes to user accounts. • Knowledge of Help Desk tracking software and ability to publish resolutions and maintain the IT knowledgebase. • Experience with troubleshooting Blackberry problems. • Knowledge of commonly used concepts, practice, and procedures. Company: Stradley Ronon Stevens and Young LLP Location: Philadelphia, PA 19103 Status: Full Time, Employee Job Category: IT/Software Development Occupations: Desktop Service and Support Relevant Work Experience: 2+ to 5 Years Career Level: Experienced (Non-Manager) Industry: Legal Services Email: Apply by Email