Litigation Applications Analyst

Litigation Applications Analyst provides day-to-day technical and data support for active litigation cases. This individual will work directly with Litigation Technology Consultants (LTCs) to execute tasks related to data preparation, loading, production and quality control for active case projects.  This team member will work closely with Senior Litigation Applications Analyst (SLAA) to fulfill advanced troubleshooting, advanced data manipulation, and other advanced application-related or data-related requests. This team member will also provide third-level technical support for all core litigation support applications.

ESSENTIAL JOB FUNCTIONS:

· Execute tasks related to preparing and loading tiffed and native format documents (and related data) into litigation database systems for purposes of document review and research.  As well, execute tasks related to preparing and outputting production-ready images and data for the purpose of litigation production from litigation database systems.

· Provide end-user support in the use and function of litigation support software programs, including but not limited to: Concordance, Summation, Introspect, CaseMap/TimeMap, LiveNote, Iconect, Doculex, IPRO, Opticon, Sanction, and/or Trial Director.  Familiarity with multimedia software (including authoring, editing, and conversion tools) is a plus.

· Be proactive, detail-oriented and highly responsive to end user or management requests pertaining to subject matter expertise and team functions.

· Participate in application upgrades, technology projects and solution testing as needed.

· Monitor and report on software usage metrics AND assist consulting and Senior Applications Analyst with ongoing assessment of effectiveness of applications in the environment.

· Assistance in the provision of just-in-time training for previously mentioned litigation support software programs.

· Assist management and consulting team members with ongoing alignment of software configuration to existing legal workflow

· Provide status reports as requested.

· Act as a liaison between IT and case teams.

· Track ALL billable and non-billable hours worked in Carpe Diem

· Maintain internal documentation:

o  Log all relevant case-related activities/tasks/assignments into the litigation support case management database.

o  Maintain and share technical documentation for all litigation support applications.

o  Update litigation applications knowledge bases as appropriate.Act as a liaison between IT and case teams.

· Assist in training of IT staff as needed.

· Assist other IT staff members where appropriate.

· Provide on-call support on a rotating basis as assigned.

· Perform other duties as assigned by management.

 

KNOWLEDGE/SKILLS REQUIRED:

· Two-year degree in a technology-related major is required; Four-year degree is preferred.

· Two or more  years of hands-on experience (in an administrative capacity) with Zantaz Introspect is preferred; specifically, experience with version 5 is strongly preferred.

· Two years (minimum) experience in the Litigation Support Industry with a law firm litigation support department, as a paralegal, or with a litigation support vendor.  A minimum of a two-year degree in a computer-related major is preferred. Experience with industry-standard litigation software packages is a must; experience must be with the majority of the following applications: Concordance, Summation, CaseMap/TimeMap, LiveNote, Iconect, Doculex, IPRO, Opticon, Sanction, and/or Trial Director.

· Experience with handling and manipulation of load file (and other related text file formats) is a must. Experience with text manipulations software (e.g. TextPad, Ultraedit, Microsoft Excel, and Microsoft Access) is required.

· Intermediate skills in (and understanding of) Microsoft SQL server, T-SQL, and relational database design and development are desired.

· Familiarity with multimedia software (including authoring, editing, and conversion tools) is a plus.

· Must possess solid technical skills, process-oriented communication skills and relate effectively to legal professionals, technology and professional service vendors, and internal technology peers.

· Must have solid analytical and troubleshooting skills.

· Requires the ability to work 37.5 hours per week.

· Requires the ability to work odd-hours as the case demands dictate.

·  Requires the ability to travel on an as-needed basis to provide on-site case support; travel requirement for this position is expected to be low.

· Must have excellent analytical and troubleshooting skills.

· Must have solid ability to multi-task.

· Must possess strong time-management and organizational skills