Manager - Contractor Relations

EXCELLENT OPPORTUNITY - GROW YOUR CAREER!
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ProVest LLC is the Process Server Management Company of choice offering nationwide service from offices in Tampa and Ft. Lauderdale, Florida; Chicago, Illinois; Columbia and Charleston, South Carolina; Cincinnati, Cleveland, Columbus and Toledo, Ohio; Dallas, Texas, Long Island, New York and Oklahoma City, Oklahoma.

Working with some of the most noted and trusted legal firms in the business, we have earned our reputation for Speed, Reliability and Accuracy, one service at a time. We continue to apply the power of technology to the service of process while, at the same time, we maintain our commitment to the personal relationships we hold with our Clients.

We are the nation’s leader of process server management for the mortgage industry, and have an immediate opening available for a Manager - Contractor Relations.

 

Summary

Maintain, create and build a regional Process Server Contractor network in accordance to the Process Server Metrics, to ensure the expectations of our clients are met by providing immediate turnaround time of service of process.  Implement the “Service of Process” guidelines that meet ProVest LLC’s integrity, values and objectives.  To facilitate the proposal process for Process Servers including budget and costing development, proposal writing, contract negotiations and contractor presentations.

Direct the overall network of Process Servers, to achieve the following objectives:

Serve the customers within our target market in a manner that meets customer expectation and to ultimately ensure that ProVest continues to be the recognized leader of Server of Process in the industry.

Duties and Responsibilities:

· Communicate the territorial assignment, the ProVest “Service of Process” guidelines and Metrics to drive the performance expectations in the assigned region

· Document and communicate internally Process Server cost trends to ensure pricing competitiveness throughout the assigned region 

· Retrieve and Document Process Server requirements by county to ensure compliance 

· Schedule and run conference calls with all servers to drive best in class performance throughout the assigned region

· Use the Process Server Metrics as a basis to identify and document those Process Servers that meet the expectations of ProVest

· Use the Process Server Metrics as a basis to identify and document those Process Servers that are not meeting the expectations and implement a plan for corrective action

· Negotiate the Independent Contractor agreement and pricing in accordance to and that aligns with the ProVest business plan

· Ride with all Process Servers to ensure they meet the required service levels

· Facilitate training programs for new and existing Process Servers and make recommendations for new programs that support outcomes tied to the Process Server Metrics and ProVest  “Service of Process” guidelines

· Hold in person meetings with Process Servers to train, set expectations and discover issues to improving their service levels, tied to an action plan that drives performance levels

· Assess and document in the Prospective Process Server questionnaire, office and systems capabilities to establish the minimum standard to be considered a qualified prospect

· Create and maintain a Prospect funnel to ensure an available source pre-qualified Process Servers

· Direct and be one of influence in communicating into Operations and IT, all issues and opportunities for improvement to the Process Server network on a regular basis

· Document and distribute internally specific enhancements to improve Provest systems capabilities in Tracker, PSO, PCMS, and any other internal database relevant to driving the efficiency and effectiveness of the Process Servers

· Document all call notes and follow-up actions in the PCMS database to ensure internal and external communication

· Become a Process Server in specific counties within the assigned region to ensure expertise

· Confirm and document all Process Server school schedules to ensure a flow of prospects in the assigned region

· Demonstrate expertise of Service of Process Law at the state, county and local level in the assigned region

· Act as a “Court Liaison” to maintain an effective and consistent line of communication between ProVest LLC and the Civil Courts.  Work closely with the Civil Clerk, Bailiffs and Judges to resolve issues related to the Service of Process

· Attend Clerk of Courts Association meetings if permitted

· Support and act upon any requests for input regarding Strategic planning, Budgeting, Business Plan or Special projects that ensure the continued performance of the ProVest Process Server network in the assigned region

· Attend Industry conferences

· Submit Expense report weekly

· Travel Requirement: 60-75%

· Other duties as assigned

Job Knowledge, Skills and Abilities:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

· Ability to manage a regional territory to meet all objectives of the organization

· Ability to multi-task and maintain organization in a fast paced, changing environment

· Ability to maintain high degree of motivation in contractor network to retain focus of providing highest levels of client satisfaction

· Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.

· Ability to work independently and resolve practical problems

· Excellent organizational skills and ability to work well under deadlines

· Accuracy and attention to detail

· Proficient in Microsoft office products such as Outlook, Word and Excel including creating spreadsheets and maintenance, and database knowledge

· Comprehend internal operations and how they impact the Process Servers in the assigned region

· Good Follow-Up Skills

· Field Sales or Field Management experience

· Strong Communication Skills

· Demonstrated conflict resolution skills

· Ability to manage change

· Ability to motivate a team

· Results oriented

 



Education/Experience:

Bachelor's Degree Preferred

3-5 years minimum in vendor management or related/applicable experience

 

ProVest offers a very competitive compensation package that includes 100% employer paid employee medical insurance, life insurance, short and long term disability insurance, 401K, vacation and PTO. Please visit our website at www.provest.us.

**For immediate consideration, please email a resume including salary requirements to hr@provest.us

**NOTE:  Salary requirements MUST be included in order to be considered for this position.

ProVest LLC is an equal opportunity employer