National Document Processing Services Department Manager

Paul Hastings’ dynamic professionals deliver innovative solutions to the complex legal challenges encountered by the world’s top financial institutions and Fortune 500 companies.

With more than 1,200 lawyers and 18 offices in major business centers across Asia, Europe, and the U.S., Paul Hastings has the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us.

Our focus is simple: Provide consistent excellence in everything we do. In today's economic environment it is more important than ever to work with a firm that understands and anticipates your business needs. At Paul Hastings, we work closely with our clients and build deep institutional relationships through our global practice groups and client service teams. And we actively seek talent who shares our dedication to client service and our firm commitment to success.

Under the direction of the Director of Firmwide Document Processing Services, the National Document Process Services Department Manager manages the people, process and technology for the National Document Processing Services Department (DPS) and ensures that the DPS team expertly supports the needs of all Firm personnel and Firm clients.

Responsibilities:

1. Executes plans to hire, train, develop, recognize and reward members of the National DPS team.
2. Provides guidance to DPS Coordinators and others on the most efficient way to provide document processing services.
3. Executes performance management and individual development plans for members of the DPS team.
4. Meets regularly with staff to communicate updates, seek feedback, and discuss training regarding work performance and DPS Department procedures.
5. Develops and maintains standards and processes to run the DPS Department efficiently while providing high quality service.
6. Ensures adequate department staffing and coverage for absences, holidays, and peak work periods (DPS functions 24/7 year-round).
7. Prepares and reviews daily/weekly/monthly reports capturing data relevant to department productivity and performance levels.
8. Prepares status reports and recommendations to improve staffing and technology.
9. Communicates with support departments as needed.
10. Manages technology to ensure the full support of the Department’s goals.
11. Ensures that DPS staff is fully knowledgeable in advanced features of Word, Excel, PowerPoint, and other necessary software.
12. Oversees the utilization of the DPS Work Tracking System and initiates effective measures to ensure data integrity and user compliance.

Requirements:

1. Four-year college degree in a business-related area preferred;
2. Six years in a legal Document Processing Center; and
3. Three years in a leadership role, preferably managing a large team across multiple locations.

Please apply online at www.paulhastings.com and click on Career Center.
Paul, Hastings, Janofsky & Walker LLP is an Equal Opportunity/Affirmative Action employer.