Operations Manager - Law firm - Irvine, CA

Manager (Manager/Supervisor of Staff) Operations Manager - Law firm - Irvine, CA Pitney Bowes Legal Solutions (PBLS) is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions. Since our establishment in 1988, PBLS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions At PBLS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBLS employees keep customers satisfied every day.As an Operations Manager, you will be responsible for all aspects of the contracted site services and the on-site PBLS team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation.Key responsibilities include:· Establish direction & goals - share vision of company goals with employees; set achievable but demanding goals that are linked to the objectives of the client and PBLS. · Coaching & counsel - create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; address performance issues with directness and sensitivity. · Recognize & reward performance - provide fair and honest performance evaluation; reward employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers. · Build commitment/leadership - establish an atmosphere of trust and support; set a model for employees that reflects the highest ethics, integrity and standards of excellence.. · Managing diversity - demonstrate commitment to company efforts to achieve a diverse workforce; demonstrate sensitivity in cross-cultural communications. · Judgment & decision making - make sound and logical decisions without unnecessary delay that prove to be correct and effective. · Planning & organization - focus resources on critical needs; define plans and actions consistent with business needs; organize initiatives to achieve optimal results and critical timelines. · Quality management - demonstrate commitment and enthusiasm for quality to exceed client expectations; ensure service levels are clearly understood. With the right attitude and the will to perform job functions accurately and effectively, Pitney Bowes Legal Solutions offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.Pitney Bowes Legal Solutions offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Qualified candidates should fax or e-mail their resume for consideration.PBLS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.The ideal candidate will possess the following qualifications: · Prior experience working in a law firm environment required · Proven leadership experience required; minimum 3+ years managing 10 to 25 employees · Management experience in multi-service environment; minimum 3+ years · Effective customer relationship building skills · Effective written and verbal communication skills; proven analytical skills · Excellent planning, prioritization and organizational skills · Proven experience in high volume/fast paced environment · Ability to resolve issues without management supervision required · Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue of $45K to $125K · Computer proficiency in email environments, MS Word/Excel or similar programs · Relevant certificates a plus · Ability to travel· Prior work experience with legal records preferred· Undergraduate degree preferred