Service of Process Clerks

EXCELLENT OPPORTUNITY-GROW YOUR CAREER!
ProVest LLC is the Process Server Management Company of choice offering nationwide service from offices in Tampa and Ft. Lauderdale, Florida; Chicago, Illinois; Columbia and Charleston, South Carolina; Cincinnati, Cleveland, Columbus and Toledo, Ohio; Dallas, Texas, Long Island, New York and Oklahoma City, Oklahoma.

Working with some of the most noted and trusted legal firms in the business, we have earned our reputation for Speed, Reliability and Accuracy, one service at a time. We continue to apply the power of technology to the service of process while, at the same time, we maintain our commitment to the personal relationships we hold with our Clients.

Position Overview

While adhering to department and company policies, the Service of Process Clerk role is to meet or exceed exception performance and quality standards, while maintaining a client specific portfolio of incoming files relevant to Customer Statuses.

 

The position requires extensive outbound calling & persistent follow up skills, problem solving ability, excellent written and verbal communication skills and vendor relationship building skills. Furthermore, the role requires the ability to multi-task and maintain organization in a fast pace growing environment.

 

Position Responsibility and Duties

· Adhere to company and Department Policy and Procedures

· Perform effective Server communication, follow up and follow through to ensure performance and quality goals are achieved via telephone, email &  the internet

· Coordinate with Sheriff’s office to ensure contact requirements are achieved

· Coordinate with the Clerk of Court to ensure contact requirements are achieved

· Perform job duties in accordance with documentation standards in in Tracker, our system of record

· Ensure applicable case file updates are maintained  including required documents and organizational standards

· Serve as point of contact for servers

· Meet or exceed Key Performance Standards

· Meet or exceed Key Quality Standards

· Perform skip-trace duties as required and or as needed

· Serve as back up in the absence of other team members

· Meet all training requirements and apply what has been trained in your daily work product and interactions with team members and customers

· Demonstrate proficiency in ProVest terminology

 Other Job Functions

· Ability to work in a high performance atmosphere

· Maintain organization in daily work duties

· Problem solving abilities

· Excellent written and verbal communication

· Relationship building skills

· Support a fair but fun working environment/ culture

· Demonstrate productive attributes in daily work performance and interactions

 Requirements

· High School diploma or equivalent

· Two years of verifiable work experience

· Requires a high level of work ethic

· Must demonstrate proficient organizational skills Must be able to interact with customers in a professional manner with demonstrated customer service skills

· Must effectively communicate via written and verbal communication

· Must be detail oriented

· Must be proficient in typing and computer skills

· Ability to multi-task and maintain organization in a fast paced, changing environment

 

Other Skills/Abilities

· Must be driven and demonstrate ownership of daily work performance

· Demonstrated conflict resolution skills

· Ability to  maintain a positive attitude

· Results orientated

·  Must be flexible and work well in a rapidly growing and changing environment